Would like create a work-on-hand burn down report that that tracks total number of open and closed tickets each week, with a forecast for upcoming weeks.
When I try to create a report, and add two series:
I find I get a graph with the counts of number of tickets that entered these states on a daily basis, which is not useful for a burn chart.
What I want is a total count of each, aggregated on a weekly basis so I can show trends.
The Series editor does not give me a lot of options. It does permit a JQL query, but not sure what expression would work in this case, nor do I see how to tell the report to generate reports weekly or monthly, rather than daily.
In our organization we use eazyBI which does exactly what you are looking for:
It also provides customization where you can create a line for forecasts.
I found this related answer, which is great, but it is based on having a scrum board. For the tickets I am interested in, I am looking to create a long term burn-down chart that spans multiple scrum boards. So the answer below does not seem to apply.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events