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Approver permissions Edited

jan.koch I'm New Here Jun 01, 2021

Hi, we have the same Problem that Approver will get a Notification Mail about a new Ticket they need to approve but don't have access to that Ticket as long they are not directly assigned to it.

1 answer

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Hello @jan.koch,

Welcome to Atlassian Community!

When a customer is added as an approver, they will have permission to view the ticket. It’s not necessary to add them as participants. 

Is the approver added as a customer in the project? 

Also, there is a new feature where it’s possible to approve/decline via email. 

On the “Approval required” notification, select “Approvers can use 'Approve' and 'Decline' buttons without being signed in”.

Screen Shot 2021-06-02 at 14.17.45.png

Screen Shot 2021-06-02 at 14.15.04.png

Please, take your time to test and let us know how it goes.

Kind regards,

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