Hi, Is there a way to hide component values? Some components we have in JIRA are no longer in use but we still need then to report on older issues. It's looks like I only have the option to de...
I can not for the life of me understand why i can not link insight to jira asset management. I need help. Even tutorials im watching don't line up with what im seeing. please help.
Hi There, I wonder how I can add an (expected time to resolution / Time to resolution) field on a Jira service desk ticket to be viewed by the reporter
Hi, Is there aby way to add new group level hirrehy for Jira Server? So that a user could choose category, than choose subcategory and only then create a request. I found such featu...
...he seperator string of each part) HttpURLConnection connection = (HttpURLConnection) new URL(finalUrl).openConnection(); connection.setDoOutput(true); connection.setRequestProperty("Content-T...
Hi there, Some doofus (no names) deleted all of the SLA reports from my service management project. Where can I find out how the standard SLA reports are defined so I can re-enter them? Thanks
Hi We currently have one issue type "Log a Request" and only users within the organisation can view all issues logged by others users within the same organisation. We now want to create another iss...
お客様からの特定のメール返信がJIRAに届きませんでした それ以外のメール返信は添付ファイル付きでも正常に届いています。 届かなかったメールは添付ファイルが4つあり、ファイル名が長いようだがそれが原因でしょうか。以下ファイル名です。 ・318_0_0.905_20210316004200_SPSE-0721f596306cb9220cb3b42ec0c5f59b_1.zip ・691_0...
I have a HR Service Desk project that uses automation rules to create Tasks within the IT Service Desk when a new employee is requested. For example, to procure a new laptop or create a new user acco...
Is there a way to auto assign a certain agent to new service desk tickets that come in?
Hi Team, I need help with setup as when we are trying to reply back from outlook to the ticket it bounces back for two users but not for the other one user. Can anyone please suggest th...
I am trying to create specific products to choose from within my service desk tickets from Insight. I have managed to create the products and link it within the ticket however I cant figure out ho...
As you suggest in https://jira.atlassian.com/browse/JSDSERVER-4340 we need apply Workarround 2 - "The retention period can be set via a direct database update" Our customer is using JiraSD for...
Hello, There is a plethora of tickets solving the issue where: Person A creates a ticket, operator responds, person A cc's person B, and person B's response creates a new ticket. This is similar, al...
We have separate instances of JSD & JIRA Software that use separate JIRA Core instances. We were hoping to use the move capability in the tool but that is not available being on separate JI...
Is it just me or have other people seen the formatting of dates in Jira become diverse? In the old format view we had our dates as: dd/Mmm/yy (e.g. 23/Mar/21) and that format persisted throu...
We are using batched/bundle emails. When a service desk ticket closes the customer gets an email with resolution details and the customer satisfaction survey, Is there a way to make th...
I want to hide a request type (ongoing project) from the portal for me and my team to use to track projects. I don't want people to be able to choose this type when submitting a request
My team has had 0 breached tickets in the past two days. I have a report with their names as the assignee using the %-met on Time to Resolve. It shows 67%. What am I missin...
Hello :) I'm wondering if its possible to iterate through a multi user field and add each user as a watcher to an issue through Jira automation. I've set something up already for addi...
In the scheme incident you ask default questions like whats the problem, etc I also like to ask in what department the person is in. We have 32 departments and domains in Office365. Is it possible i...
I would like to see that satisfaction comment when I open a resolved ticket. I can see the satisfaction rating, but not any associated comment. How do I get this field visible in th...
Hi, We have a requirement when we want user to provide a comment before closing/cancelling a ticket. For each issue we have two options - Add internal note/Reply to customer. We want to make Reply t...
I have a project that other Administrators should not be able to access. How can I exclude them? If I remove administrators from the browse project permissions it yields an error. Thank you
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