Have Atlassian wired up any automation between a Jira and Jira Service Management project to allow customer ticket flow from JSM based on agreed criteria or a manual trigger to development team Jira projects with key identified fields then updating from the Jira project into JSM so that the customer can see the up to date status?
Yes you will have to create customized rules. For example, you can create a rule in JSM that when a new ticket is created and assigned to a specific category, a ticket is created into another Jira Project. Then when any changes are made on the Jira Project ticket, it will update the main ticket in JSM.
via built-in JSM automation: https://confluence.atlassian.com/servicemanagementserver/automating-your-service-project-939926334.html
or Jira Automation: https://www.atlassian.com/software/jira/features/automation
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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