On the service desk landing page I would like the request forms/links I have created to be in the middle section of the page and the introduction text section to be at the bottom. Do we have the abil...
I have added a new field "Organizations" to the All open tickets queue listing in JSM like this. However, I cannot click up arrow or down arrow to sort the Organizations column. Could anyone clarify ...
I have a problem with my JSM that I don't know the cause. Inside my project I have a custom field that I fill with the user code in my software. But if I clear this field after being filled in and p...
Does anyone know if there are plans to expand Insight asset management to team-managed projects? Thanks. -Paul
Hi, I want to install the app "incoming call" from opsgenie and I couldn't find it.
Dear all, is there a way to check the log of mails sent by Jira? I suspect that some responses to the Customer are not arriving correctly and I would like to understand if the problem is in the send...
Hello, I'am using the knowledge base in my jira service desk project of Confluence how can i modify the CSS for displaying all the title instead of the three dots in yellow ? mybe i have to change...
Hi there I am new to JSM and trying to link an existing board from a different project, to our new JSM service PROJECT. So the team will create a ticket using the new tool, JSM. JSM project will be...
I can't find an answer on their website. I've seen use cases from Cloud to Cloud but not from Server to Cloud. Other than the Project Configurator and the Configuration Manager, is there another sim...
Hello, I have been using JIRA service desk for a fews weeks now and when i try to set my widget it have this error "We can't load the widget right now. Try again in a little while." ...
Hi all, Is it possible to create an Epic in a Jira Service Desk just like in Software projects? We have a Service management project and we are wondering if a Agent could create and work on Epics wi...
...icket you get presented a portal link rather than a browse link? By default, as an agent, the portal view allows to switch to the agent view, but the reverse is not true. Either the Jira search should d...
Hi all, I'm a bit puzzled with the licensing and maybe someone can shed some light on this: We have ~250 users in Jira Software, 50 of which are in customer service and are going to work in ITSM pr...
I'm not able to finish the migration from Server to Cloud. Displays this error: Cannot complete the import because one of the import files contains failed upgrade taskrecords: '14'. Search the Atl...
Hi there, We are running an instance with over 10.000 users (Jira Service management) is there anyway - script/plugin to remove all the users who are not a part of two domains we have? We h...
Team, How can I get automated request for offboarding disabled users every 3 months as a reminder to service desk? Regards Brijesh
Team, Subtask screen "IT Service Desk Task Screen" is not getting "Affected Services" filed. I have try updateing the screen under "Configure screen" option and have aded "Affected services" filed ...
Hi Team Want to ask a question, i have a case there are multiple customers on Jira service desk, and i want to delete it but can not delete it because if i check on a project setting -> p...
We have started to migrate the first live projects from Server to Cloud and then moved tickets into 3 new ITSM projects. So far this has worked well but I am having some trouble setting up the custo...
Hello, is there a possibility to automatically delete data that is stored in Insight after a certain time. E.g. applicant data should be deleted automatically after 18 months for GDPR purposes. Ch...
Hello, I would like to ask for your assistance in implementing a specific requirement. It is about the following scenario: Visitors are to be registered via the customer portal. The person who op...
I have a lengthy customer onboarding training. It is divided into 9 sessions, and each session has over 4 subtasks, and some of these have sub-sub-tasks. Many customers don't complete it and feel con...
Using JSM for customer service. I want to set rules for customer requests to be automatically assigned to their respective account manager based on the email domain. How do I do this? Also, can I se...
Is there a way that I can add 10 JIRA agents in my system in one go to 100 Service Desks that we have made, instead of adding 10 agents to one project at a time , then moving to next.
Our ServiceDesk_log.ldf file is 68GB. The Service Desk .mdf is only 991MB. How do we get this reduced, and keep it from growing like this? Running on Windows Server 2016.
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