We have started to migrate the first live projects from Server to Cloud and then moved tickets into 3 new ITSM projects.
So far this has worked well but I am having some trouble setting up the customers:
My feeling is that this is down to the users still being in our site and that we need to remove them first, before inviting them again as Service Management customers.
However, they must have access to their old tickets which they created prior to the migration.
I think I am missing a crucial step here but cannot find out what it is.
I have raised a support request with the migration team, but maybe some here has the answer already ;)
Cheers,
Thomas
@Thomas Were you able to get an answer to your question? I am interested in what the solution was.
@Brant Schroederyes, but there were a few steps necessary:
With regards to the bulk invitation, there appeared to be a "rate-limiting error" which Atlassian had to resolve (not sure if this is system-wide or only for our instance though). This prevented us from inviting a large number of users and should now work. They imported all users for us, so I could not test/verify this.
There is a visual bug on the "customers" UI which will only show 5 pages / 250 customers and also the search is buggy only returning some of the customers found. This is known for some time but not scheduled to be fixed (JSDCLOUD-9376). Of course, this makes it hard to troubleshoot any issues with adding customers...
I hope this helps!
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