I am looking for an option for logging the customer calls received for small issues - which usually get resolved on calls.
Is there any option where the agents can log these calls and they don't get into the cycle of tickets - because someone has to close such tickets adding to the time of agents.
It would be great if someone suggests a solution!
@Adil Parmar I am not aware of any apps that would do this. You can generate a ticket in the portal and have an automation close it out.
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