You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Is it possible to create an Epic in a Jira Service Desk just like in Software projects? We have a Service management project and we are wondering if a Agent could create and work on Epics within the service desk.
I look forward to your response.
Hi @Sebrina Ward ,
the problem is the customer view is very simple and the customer is not able to see the relation between Epic and Story.
If it is separate project - is it possible for you to create separate Service Management project?
I've a similar question. We use SM for UAT. Our clients can submit bugs found in UAT as SM tickets. We then create related issues in Jira where our development board is.
So, when a client submits a ticket, it would be helpful for them to also pick the Epic they found the bug in.
Hope this helps.