Community resources
Community resources
Community resources
Jira Service Management
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Hi, Proforma has been great bc it allows me to create various questions without first having to create the jira custom field. I would like to know if there is a way to make use of the issue.property...
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Response
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Hi team , Im using insight field , this field contains Many email addresses , i need to put these email addresses as watcher on tickets . So i create an automation rule . See screenshot for automa...
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I have 2 projects, but when I am logged in I see notifications from both projects when I click on my notification icon. Is it possible when skipping from one project to another to have insight only i...
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Good day I want to create an automation between jira services and jira software, the case is as follows: I want that when I go from level 2 to escalation to development in a service flow, it automa...
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I am trying to log time on a team-managed project task but I receive an error: "Tracking field is hidden in this issue" How can resolve this problem? I have googled but don't see any mention of ...
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Summary The purpose of this article is to illustrate how to link multiple issues from different projects to one another using Automation. Scenario In this scenario we will be illustrating how t...
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We have automations running that will update custom fields based on a value selected in another custom field. Generally when this action is performed the agent is not notified which is an issue but t...
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I have a custom field named Change Risk with values of High, Medium, Low. I want to conditionally change the background-color based on the Change Risk value. In the table, I added the following code:...
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Hi , I was looking for terraform resource for Slack-Opsgenie integration under https://registry.terraform.io/providers/opsgenie/opsgenie/latest/docs however could not find anything for Slack int...
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Is there a way to automate sending an email to the assignee once a custom date field (Next Engagement Date) is reached? When the date to engage next = current date that is.
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This workaround is meant to help company-managed projects where it is necessary to block the view of a request type and, for information security reasons, make it visible only to the reporter and a s...
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I am trying to do search for tickets that have not been commented on in the current month. I managed the JQL for that. The challenge is I need to do the search, ignoring any comment from a certain us...
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I'm trying to run a rule in my project, but my rules are not visible in the normal dropdown. Is there a reason why these aren't showing? I can still see my project rules when I click on manage, but I...
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I am trying to add the approver from a group approval to the request participants field in an automation the executes after transitioning from group approval to in progress using the approved transit...
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Hi, this is complicated to explain but I really can't figure this out myself: We create Jira development tickets out of Jira service desk tickets if our engineering needs to look into things. When...
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Hi, currently our customers can create tickets by email. Now we would like to train our customers to submit a ticket over the customer portal to choose the correct request types. We wan...
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ヘルプセンターの詳細なカスタマイズを実施したいと考えております。 デフォルトのカスタマイズではログインメッセージやお知らせの管理などしかできませんが、 フォントサイズの変更やページのレイアウト自体の変更（メニューや検索バーの位置変更など）を実施できる方法はないでしょうか？ Marketplaceなどで対応できそうなアプリがあるかを検索してみましたが、見当たらないため、対応可能な方法があれば...
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Hello, we would like to find some adon or settings for our Data server Jira. Our aim - automaticaly regularly checking incidens and compare the main words ( category) and try to catch the same or si...
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I'm trying to add 2 people from an outside orginisation to our service desk project, but it won't let me send the invitation email because the emailadres wouldn't be valid. The customers aren't part...
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Hi, Suddenly this monday tickets in our service management stopped working, via mail. Looking in to the Connectivity log, we find the following: Retrying in 1440 minutes - Email pulling has failed...
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Hi folks, We are researching to improve the Jira Service Management experience and would love to speak to you. We want to understand how you and your team use JIRA Service Management for your ...
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In the Jira Service Management Customer Channels the Chat option only supports the option to configure Customer Chat using Slack. Whilst Slack is an awesome platform, we don't use it for our co...
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I watched a video on how can I configure the priority fields, edit, change the color or delete it. I don't know where I can set these changes. (the link that lead me to this link) Tha...
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I know that the summary field is mandatory. How can I use it as a drop-down menu? I can not see the issue with configuring the priorities
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