...bsp; Bi-directionally send and receive internal comments and public replies between Slack messages and Jira Service Management Edit ticket fields and transition tickets from your Slack c...
Hello, our site has been down all day. Is there any eta? This is a mission critical tool we use for our organization.
I currently use jira service management for tasks/ticket logging. I'm trying to determine if there is a way to add a search function by summary. So for instance, if I wanted to search all tickets tha...
When we have a P1 issue, the teams will link issues to this parent request. They are asking if it's possible to then cancel the SLA on those linked records and only use the P1 issue. Has anyon...
We have a use case where we are not approved to store sensitive data in Jira Service Management. While we can prevent our own agents from doing so through training/policies, it is possible that our u...
Is it possible to setup default value for Custom field which is Insight obejct type? This Custom field type doesn't have "Edit default value" option. I was used to use it on server Jira. Thank you :)
Hi, is it possible to create a workflow/automation that implements an Approval Workflow for publishing Articles and only Publish them after a review. We want to do these things without 3rd Part...
Hello, I'm trying to implement Oauth2 following the dev document https://developer.atlassian.com/cloud/jira/platform/oauth-2-3lo-apps/ The problem is that I'm getting CORS problem for t...
After I have linked the customer portal to my website, is there a possibility that I can embed a link there that will take the customer back to my website if he clicks on it?
Hi there; mustafa.bayar@gozendigital.com account does not receive "verify code". We checked and there is nothing blocked. The user tried with google chrome, microsoft edge and mobile phone, but th...
Hey all, small question about mail notifications. I have set a project name like "My Project". When customer opens a new ticket, he gets mail notification which shows My Project in its name. But - ...
We have added an attachment option to a form however, we cannot move this field to the bottom of the form. It seems to stay at the top of all our forms. Have we added the attachment correctly or is t...
since the last version of jira service management server, we lost the ability to create personalized emails. Indeed we only have yahoo, google and microsoft. Is anyone why?
Hello there, For one of the project i'm currently on, I need to integrate JSM with Insight, but i'm rather new with insight, still lots to learn :) So here is my problem: I would like t...
since the last version of jira service management server, we lost the ability to create personalized emails. Indeed we only have yahoo, google and microsoft. Is anyone why?
We have been working with service desk project for a long time in my team. Now, we might want to expand and use the tool in another team. I have created a service desk project, ...
I want to transform the status of the parent issue to "done" if the child issues are moved to the "done" status. I added automation but it's not working. how can I resolve this issue?
Hi All I have Jira 8.21.1 Server instance up and running, and I have an older license for Service Desk that allows me to get up to 4.5.19 only. I wonder if I can run the 2 together ?
Hello, Please help with assigning existing issue with an epic. As from video here https://www.youtube.com/watch?v=XHb3O5mH-PU there is an option "Choose an existing issue", but in our p...
Hello, I would like to integrate the customer portal into a website so that the customer portal page opens via the contact button on the website. I have added the generated script to the website unde...
Hello, I would like to have a way to automatically add an account manager to a ticket as a watcher, based on the customer that creates a service request. Basically, if customer A has Accountmanager ...
Hello, I would like to add a decision tree to a specific request type, so that the operator that is handling the clients ticket has a process flow to follow, based on the information provided. I don...
Hi, I've been unable to access my Jira cloud, and when trying to report this to Atlassian support I am unable to, as when entering the URL for my cloud I am given the response "Sorry, we can't...
We would like to user JIRA SM to provide our staff with an IT Helpdesk. This helpdesk also need to accomodate for receving notifications from monitoring, and also requests from external partners. We...
Hello My Jira brings the attached error today and as i checked the status the url says not exist. thank you Nikos
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