Community resources
Community resources
Community resources
Jira Service Management
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Is there a "toggle off" button when the agent is off-shift so that he/she is not assigned a ticket? And easily turn on when he/she is back online.
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Hello, everyone ! Commenting on a closed issue is only available for the group =(dba.ops) but for some reason it doesn't work for me...
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I'm trying to import data from my cloud provider's load balancers into Jira. Explaining the origin of the data: It is a json file, which contains a list of load balancers, and for each one, there is...
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We have a feature called "Revoke" for customers who are inactive that needed to revoke by admin. However, what if the admin accidentally clicks the revoke button on the specific customer and that cus...
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I have set up an open portal with an automated rule to look for and link other issues from the same user/reporter with an JQL query. Sometimes the smartfield "{{reporter.emailAddress}}" comes in as ?...
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We have a Service Desk project that the entire "Service Desk Team" and "Service project customer - portal access" has access to "Browse" So, then user1 trying to mention some user2 from portal ...
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We have installed the Jira Service Desk Widget on our site and all working well. We disabled the widget recently to remove it but unknowingly this disabled any interactivity with the site on mobiles ...
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Customer cannot change priority of the ticket after the ticket has been raised.
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We want ticket to re-open after being on on-hold based on the following timeframes: 24hr 1 week 30 days 1 year
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Hi, This is an actual automatic comment inserted by JSM in an issue: The thing is that the text shown doesn't match the template in: Project > Project settings > Customer...
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In the past when a Jira ticket has been logged and the workflow of the ticket has been marked as resolved the ticket would get moved out of the initial queue it was in and would only appear in a queu...
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Hi all, as we know Jira SM is cloud-based and from the cyber security perspective, we need to know where it is hosted. is it inside KSA or outside?
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When we receive service support messages (from Jira) to our Outlook, it always repeats (Duplicate) in our Outlook. Please tell me the cause and how to fix it?
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Hello Atlassian Community, I would like to know how to identify "internal note" or "Reply to customer" comment in automation, so that I can send email to customer when only ...
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Let's say I have a Rotation A, filled with the following people: Matt, Kim, James, Mary, Rowena Now I want to start up a rotation B but I only have three engineers to stock it for now, Ashley, Bob,...
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As the title states, I have a form that has 1 request type that lands on the same project. Example: Form for Vehicle Collision Report. Create a Request: Collision Feedba...
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I'm receiving errors when trying to access the plug-in. It won't load. Pictures attached what should I do?
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Hi I have two SD projects in one instance with two separated incoming mails. When a customer sends a mail the issue is correctly created in the project (according to the used email address ma...
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Hi. I am trying to make an automation that insert a fild under certain condition. The client will select a option in the intial request. The automation i create will change de status depending how op...
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We have one JIRA Service Management project that we use to manage requests across multiple departments - these requests are split by different request types. We would like to use multiple Halp queues...
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- halp
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We had outgoing emails set up to go through a custom domain. Everything worked fine until we got a notice last month from JIRA saying that we needed to add some DNS routing texts to make everything D...
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I've made an automation which clones an issue from our support helpdesk into a different project and deletes the helpdesk ticket. The cloned issue created two subtasks and I would like to automatical...
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Using Jira Service Desk and over the past weekend we (not me) migrated from on-prem to cloud and now somethings are not working. Before migration.. We could send e-mails from JIRA when a re...
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I have created a project board to share with my stakeholders, my team creates JIRA tickets and fills out comments and logs work hours there but I don't want them to have to do that in the tickets and...
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Hi Community, I have a few situations here where I need to make someone receive emails when customers make interactions in tickets which are assigned to someone who could be out of off...
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