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This workaround is meant to help company-managed projects where it is necessary to block the view of a request type and, for information security reasons, make it visible only to the reporter and a specific agent.
At the moment, the security level is only able to be set to Issue Type and not for a Request Type, we have a feature request created for this topic:
Also, the issue-level security is not available for team-managed projects and unfortunately, we didn’t have a workaround for this yet. There are feature requests suggesting adding issue security on team-managed projects:
For a specific scenario, we only used the JSM Issue Security with a Request Type.