I don't know from which part or setting I can modify the priority fields?

[Neda Ghavami]

I watched a video on how can I configure the priority fields, edit, change the color or delete it. 

I don't know where I can set these changes. (the link that lead me to this link)

Thank you,

[Nic Brough -Adaptavist- · Accepted solution]

Yeah, that's a really good reason I never point to videos.  You've almost certainly found one that is either

• out of date
• doesn't explain that you need Jira admin rights to be able to modify priority lists
• might be for Server/DC rather than Cloud (or the other way around)

Forget the videos for now, could you log in again and try going to Admin -> Issues -> Priorites, and tell us where you get suck?

[Neda Ghavami]

Unfortunately , I don't have admin permission. 

Thank you for your answer.

[Ste Wright]

Hi @Neda Ghavami 

You can definitely do this! You will need to be a Product Admin though.

These settings are platform-wide - so if you change them, they change for everyone. To do this...

1. Go to Jira Settings > Issues
2. Select Priorities from the left-hand menu

From here you can add priorities (at the bottom of the page), and edit them.

Ste

[Neda Ghavami]

Thank you. I can see the project setting. I am very new to Jira. How can access to Jira setting?

How can I check whether I have the admin privilledge?

Thank you in advance

[Ste Wright]

Hi @Neda Ghavami 

To check if you have Product Admin:

1. Click on the cog in the right-hand corner
2. See if you have a list of options in the drop-down entitled "Jira Settings" - including options System, Issue, etc

If you don't see the drop-down options, you don't have Product Admin. In that instance you'd need to reach out to one of your Admins internally.

Ste

[Neda Ghavami]

Hi Stephen,

You are right. I don't have admin right. 

another question: Can I use the Summary field as a drop down menu?

Thank you

[Ste Wright]

Hi @Neda Ghavami 

Not the Summary field itself, this is a native field.

What's the use case? Could you clarify what you're trying to achieve?

Ste

[Neda Ghavami]

Summary can be like a drop down menu as the Incident types. Is it possible?

[Ste Wright]

Hi @Neda Ghavami 

It isn't possible I'm afraid, the Summary field is required on all issues created, and needs to be a free-form single-line text field.

You could use a custom select list field for "Incident Type", and add it to the request form - but you'd still need the summary field to be populated too.

---

There are a few workarounds to this though...

1. Hide the Summary on the request form (with a preset value), then auto-populate it with the Incident Type post-creation
2. Auto-modify the Summary post-creation to include the Incident Type
3. Adding a description to the field requesting users include specific incident type wording in the Summary

^ Do you think one of these might work in your scenario?

Ste