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Email error Jira service desk,

Hi,

Suddenly this monday tickets in our service management stopped working, via mail.

Looking in to the Connectivity log, we find the following:

Retrying in 1440 minutes - Email pulling has failed 15 times consecutively (Reason: com.microsoft.graph.core.ClientException: Error during http request)

Does anyone know how to fix this error?2022-09-02 09_04_13-Email requests - Jira.png

2 answers

1 vote
Alex Koxaras Community Leader Sep 02, 2022

Hi @Jakob Andersson 

To add to what @Pramodh M said, this looks like more of a microsoft problem, and less of a Jira problem. Maybe something has changed from your connected email account. And read this thread please, because they were facing a similar problem

https://community.atlassian.com/t5/Jira-Service-Management/Email-error-log-Jira-service-desk/qaq-p/1726800

Thanks for the tip!

However we resolved the issue by disconnecting our email account and reconnecting it again i the project setting/Email requests

2022-09-02 11_21_19-Greenshot image editor.png

Like Alex Koxaras likes this
0 votes
Pramodh M Community Leader Sep 02, 2022

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