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Email error Jira service desk,

Jakob Andersson
Jakob Andersson Sep 02, 2022

Hi,

Suddenly this monday tickets in our service management stopped working, via mail.

Looking in to the Connectivity log, we find the following:

Retrying in 1440 minutes - Email pulling has failed 15 times consecutively (Reason: com.microsoft.graph.core.ClientException: Error during http request)

Does anyone know how to fix this error?2022-09-02 09_04_13-Email requests - Jira.png

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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Sep 02, 2022

Hi @Jakob Andersson 

To add to what @Pramodh M said, this looks like more of a microsoft problem, and less of a Jira problem. Maybe something has changed from your connected email account. And read this thread please, because they were facing a similar problem

https://community.atlassian.com/t5/Jira-Service-Management/Email-error-log-Jira-service-desk/qaq-p/1726800

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Jakob Andersson
Jakob Andersson Sep 02, 2022

Thanks for the tip!

However we resolved the issue by disconnecting our email account and reconnecting it again i the project setting/Email requests

2022-09-02 11_21_19-Greenshot image editor.png

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Pramodh M
Pramodh M
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Sep 02, 2022

Hi @Jakob Andersson 

Did you try reconfiguring the mail server?

Reference

https://community.atlassian.com/t5/Jira-Service-Management/Email-error-log-Jira-service-desk/qaq-p/1726800

Thanks,
Pramodh

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