this is complicated to explain but I really can't figure this out myself:
We create Jira development tickets out of Jira service desk tickets if our engineering needs to look into things.
Whenever that linked development ticket gets set to Done, an internal comment is posted on the linked customer support (service desk) ticket under my name!
Two things came to my mind:
I do see that an automation rule runs but I think it's based on the result of that posted comment, because the automation doesn't do anything.
2. Post-function in the workflow-transition of the development ticket to status Done.
But I don't see anything here that would trigger that either.
Any other ideas anybody????
Please help! :)