Community resources
Community resources
Community resources
Jira Service Management
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Hello, Our client is evaluating 2 different ITSM tools , one of them being Jira Service Management. They want to make a decision quickly but first need to speak with an Atlassian partner who could&n...
- Question
- jira-service-management
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My team needs a way to view a list of their time entries at the end of the week so they can easily see if everything is accurate. Is this possible without additional apps?
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I'm looking for a way to display a warning to the user within the request form depending on what they enter into the fields. For example: If the user enters a due date sooner than a threshold, disp...
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The widget is automatically placed in bottom right hand corner. Is it possible to change the placement location?
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Good day! Currently, I have a handful of imports in an Insight DB. These imports are metadata that compliment a large personnel roster. This roster is a csv that contains information about each empl...
- Question
- insight
- jira-service-management-server
- server
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Good day! Currently, I have a handful of imports in an Insight DB. These imports are metadata that compliment a large personnel roster. This roster is a csv that contains information about each empl...
- Question
- csv
- import
- insight
- jira-service-management-server
- server
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I've successfully created an automation for a Trigger issue (in project TGR) that creates a linked issue (in project DSI) & copies in the summary, description & blocks the trigger issue (in t...
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Hi there, Is there a reason I cannot add a Custom Field in JSM Project Request Form? I created the new custom field, added it to needed screens, and when I click "update" it won't go ...
598 views 10 0 Deleted user April 4, 2022 -
Hi, I wanted to know if requested participants can get emails about ticket responses after having a Jira account created for them, but they have not accepted an invite to the project. In this case, ...
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Hi Experts, We have developed a custom Request form for the customers to collect information like their departments, user IDs , Location Address etc. I would like to know how can I build a report or...
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I am creating an new employee onboarding process using Jira as a tool. What I intend to do is: 1. HR raise a ticket using a pre defined form. 2. Ticket goes to the Line manager for approval...
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Hi, i want to make custom automation that contain Approve or Decline button on JSM. how to make these button show up to approval ? (via email) pic attached because i need more word and ticket deta...
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A ticket has been pulling through to our reports as 'open' even though status is 'closed'. I have identified it is due to the resolution status still being 'unresolved' however I cannot locate this f...
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Hello guys! We have 2 Projects inside Jira: 'VENDA' and 'STHF'. We'd like to link items between them, through the project VENDA it is possible, but through STHF it doesn't work. Inside the...
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i'm using jira service management 8.20.2 (server) . i try to use property 'jira.permission.assignable.group' (value is a group name) in a workflow step ,but it doesn't work. i still can select all u...
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Hi there, I'm testing my cloud migration from JSM Server. I notice that our colleagues who login to JSM Cloud for the first time (we are using Access connected to our AAD) are asked a few que...
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Hi there, We are big users of Confluence (Server/DC), and we sometimes have a space dedicated for some of our products, where the users will find user guides and other troubleshooting articles. We ...
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Hi, I have over 1200 tickets in my main project that are status "Awaiting Resolved Approval" going back about 18-months. My Reporters are really bad at returning and closing off their requests.... ...
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I would like to create a table within a form allowing customers to input details of the product they wish to return that they have determined to be faulty. I would then hope to add additional c...
- Question
- jira-service-management
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I have one project that shows Your Collaborators (below red squire) but in new project if I 'Invite Teammate' and the team member accepts the link sent by email, I don't see them in below list at You...
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Hello, Can we have only Jira software tier upgraded from 2000(server license) to 3000(DC license) and leave all add-ons of Jira software without upgrade at 2000(server license) user tier? Please le...
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Hi everyone, I've just launched JSM and am currently manually monitoring the incoming mail log for rejected or failed emails. This isn't a sustainable solution and I'm assuming there must be a...
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How can I get SLA through API
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How to set the SLA timer to be in minutes rather then hours?
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Hi everyone, Our JSM project has the following customer permission for who can share requests: Who can customers share requests with? Any customer or organization, by searching in this project Ac...
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