I'm trying to run a rule in my project, but my rules are not visible in the normal dropdown. Is there a reason why these aren't showing? I can still see my project rules when I click on manage, but I can't execute these rules.
I have found a way to make these visible again, but it's really strange and I can't tell if it would work for everyone. If I go to the affiliated JS project and click into rule executions I get a list of rules for that project. I don't run anything here. When I go back to JSM my list is then available. I'm not sure why this temporarily fixes the issue, but it does.
A few things that you should check -
1) For Manual Trigger, you need to ensure "who can run the trigger" is configured properly.
2) Did your trigger got disabled?
3) In rare occurrence, if you refresh your browser screen again when viewing the issue, then the listing will come back in.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
So if you access Project settings >> Automation, you see all of those rules are enabled and who can run the automation are configured properly right?
If everything looks good, I did came across the event where I had to refresh my browser screen to get the list to display because I did see the same image that you included in the case. However after my browser was refreshed, then everything functions as expected.