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Updated Issue Pop-up Notificaiton

Edited

We have automations running that will update custom fields based on a value selected in another custom field. Generally when this action is performed the agent is not notified which is an issue but there are times when I see the pop-up below appear. It is not consistant and I can't seem to figure out why. As anyone else seen this pop-up not displaying when a automation changes a field value?

 

Screenshot 2022-09-02 130513.png

1 answer

0 votes

@Michael Ziniti -

Based on my experience - If you are on the issue in the issue view screen while the automation took place/executed, then you will see the pop-up.  If not, then you will not see the pop-up.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

I'm on the issue view screen when doing my testing and it still is very inconsistant.

@Michael Ziniti -

It is an expected behavior as far as I know.  You may want to submit an ask to Atlassian Support (https://support.atlassian.com) for further assistance as needed.

Best, Joseph

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