We have automations running that will update custom fields based on a value selected in another custom field. Generally when this action is performed the agent is not notified which is an issue but there are times when I see the pop-up below appear. It is not consistant and I can't seem to figure out why. As anyone else seen this pop-up not displaying when a automation changes a field value?
Based on my experience - If you are on the issue in the issue view screen while the automation took place/executed, then you will see the pop-up. If not, then you will not see the pop-up.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team