Currently, we use WordPress for our user-facing knowledge base because we have some unique translation requirements that some plugins handle really well. We also have an internal knowledge base on Co...
I am trying to use Oauth 2.0 but I have not had any results, I would like you to show me how to do it, previously I had made the integration using oath1.0 but since it will be deprecated very soon I...
I have a project ABC that I want to move to DEF. I also have another project GHI that I want to move to ABC after I moved ABC to DEF. As per the documentation, it is not possible to create a new proj...
Hi, in my portal I allow customers to create their own account. If a customer has created an account, it appears under "Channels & People"> "Customers". The account created by the customer c...
How to completely remove a label so that it cannot be selected in the future. we have two labels, that are similar to each other, this leads to errors in the work.
Hi What is the best practice for access to service management. We have c. 20-60 people who might need to view a service management ticket but about 10-20 people that actually respond to cust...
Hello Everyone, I would like to discuss the workflow that you follow on Change management in your Software Development process. Now that JSM is rapidly improving and more features are released in...
I have followed the instructions in the "add custom email" but still get an email indicating the domain cannot be verified. I have the TXT domain records added in Cloudflare for atlassian-...
Hi I'm using Automation to add a coment to related issue when an issue is transitioned. The comment should contain concatenated values from 2 fields: Paragraph and Dropdown. Dropdown value works fin...
I often have users raise tickets and later in the conversation we need to bring other members of their organisation into the conversation. Assuming those other users already have an account with u...
Hi, in my portal I allow customers to create their own account. If a customer has created an account, it appears under "Channels & People"> "Customers". The account created by the customer c...
Hi, Our support team has some dedicated actions to perform for customers. These actions are only done by support and the customer do not need to be aware of them. I was wondering if it's possible t...
Hello, We have 1 Jira Service Management Desk (cloud), were all the requests for all the projects are handled. How can I give unlicensed users access to view the requests that only concerns their p...
Hi Team custom fields only Mandatory during the Jira software create screen but not in service desk create screen is that Possible ? Regards, Sudharsan.G
Hey, at my work they want me to create an automation rule which creates a new ticket whenever certain licenses are about to expire. Since I'm totally new to this topic, I thought maybe some of y'all ...
I created the Object Schema and I am the Object Schema Manager, but still there is no Automation Tab where I can create new rules? Am i missing something?
Hi We are using the Canned Response plugin for Microsoft Edge. At the moment it is not working as we only get a circle, as if it is loading. It works if using Google Chrome. I've tried re-insta...
There is a GUI bug in the SD portal that locks up the UI after about a minute or two. In other words, if it takes me more than a few mins to bang out the descriptions, then they end up losing everyth...
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Hi there, In the coming months we are moving from a hosted ITSM solution not an Atlassian product (SQL Backend) to Jira Service Management and I am starting to try and figure out if we can achieve s...
Hello Everyone, I have a service desk project and inside I have 20-30 Organisations, we are 3-4 Agents on the team. I would like to ask if there is a way to give permission to the first agent on...
Hi, When adding multiple attachments to Widget, it removed the old attachment and only keep one attachment which is the latest one. how can i add multiple attaments to Widget. Is ...
Hello everyone, I have a project, and this is connected to a Microsoft E-Mail for E-Mail Requests. We have now noticed that there are sometimes e-mails that do not generate a ticket. There are no ...
I have a board with 5 lists in it. I have automated creation of cards, movement of cards from 1 list to another, created buttons etc. I would like to enable movement of cards only when items in a c...
I was really hopeful with ProForma helping me create design presentable "forms" and then I learned it is no longer for JSM Cloud so now I am back to learning how to create forms and views for custome...
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