Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Give unlicensed users limited access to specifice requests on Jira Server Desk (cloud.)


We have 1 Jira Service Management Desk (cloud), were all the requests for all the projects are handled.

How can I give unlicensed users access to view the requests that only concerns their project?

A project is for us like a customer.

Suppose we get requests from customer Apple & Microsoft in 1 Jira Service Management Desk. 

How can I set-it up that the unlicensed users of customer Microsoft can only view the requests of Microsoft and that the unlicensed users of customer Apple can only view the requests of Apple in the one 1 the same Service Management desk?





1 answer

0 votes

The only way to have unlicenced users see something is to make it anonymously accessible.  If you do not know who someone is though, you can't know to limit them to certain projects or issues.

However, customers (I mean Jira customer accounts), which do not need a licence, can see requests (not the issues behind them) made by their organisation if you group them into organsiations 

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

676 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you