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Automation ignores paragraph field


I'm using Automation to add a coment to related issue when an issue is transitioned. The comment should contain concatenated values from 2 fields: Paragraph and Dropdown. Dropdown value works fine but Paragraph field gets ignored by Automation.

Here's my Automation code:

{{triggerIssue.fields.customfield_10067.value}} {{triggerIssue.fields.customfield_10068.value}} 

 customfield_10067 is Paragraph field and customfield_10068 is Dropdown field

Also tried it like this:

{{toString}}{{triggerIssue.fields.customfield_10067.value}} {{triggerIssue.fields.customfield_10068.value}} 

but it didn't work either. 

1 answer

2 votes

Hi Gleb,

It may help to share a screenshot of the rule you're working with, and what you're seeing in the audit log:



Hi Charlie thanks for responding
Here's my rule:

Audit log has "Error adding comment to issue
Comment body can not be empty! (comment)" error though my trigger issue WF has a validator preventing transitioning to Done if this field is empty:

Log action is also empty


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