You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
I have followed the instructions in the "add custom email" but still get an email indicating the domain cannot be verified. I have the TXT domain records added in Cloudflare for atlassian-sending-domain-verification and v=spf1. I also added the CNAME records. What am I missing? What can I do to understand why it is failing to verify?
Have you tried using an online service to check whether your TXT recored has really been applied?
Here is one you can test with: https://dnslookup.online/txt.html
Charlie,
Thanks for the response. I just used this tool and it does show that the TXT records are what I have set with my DNS provider. They do include the entries that Atlassian says I should have:
TXT v=spf1 include:_spf.atlassian.net -all
TXT atlassian-sending-domain-verification=73eba885-7d97-40e4-82fb-06d786b4b8a3
However, when I do the "See DNS records" from the Atlassian Admin for email settings it still shows all the records with a red X and indicates the record is missing from the domain provider. I set these in the DNS provider last week so I don't think it is a timing issue. Any other thoughts or suggestions?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Ok that's odd.
You can create an Atlassian support ticket for this. Perhaps they can check why the verification does not work on their end. https://support.atlassian.com
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
What's really odd is that late yesterday afternoon I got an email saying that "We can no longer verify one of your domains". I checked the See DNS records again and it is now showing all of the entries with green check. I'm not sure what changed or if doing the check made some difference. Either way it seems to have completed the verify. Thanks for your help.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I'm having the same issue myself. However I cannot contact support because I'm on the free tier. Is there an alternative option by chance? Or is there a free chat I can reach them on?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I have the same problem. Since this question is marked as answered created new one here: https://community.atlassian.com/t5/Jira-Service-Management/Unable-to-verify-sending-email-domain-via-DNS/qaq-p/1911085#M95789
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.