Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why is my domain verification continuing to fail?

I have followed the instructions in the "add custom email" but still get an email indicating the domain cannot be verified.  I have the TXT domain records added in Cloudflare for atlassian-sending-domain-verification and v=spf1.  I also added the CNAME records.  What am I missing?  What can I do to understand why it is failing to verify?

1 answer

1 accepted

4 votes
Answer accepted
Charlie Misonne Community Leader Dec 20, 2021

Have you tried using an online service to check whether your TXT recored has really been applied?

Here is one you can test with: https://dnslookup.online/txt.html

Charlie,

Thanks for the response.  I just used this tool and it does show that the TXT records are what I have set with my DNS provider.  They do include the entries that Atlassian says I should have:
TXT    v=spf1 include:_spf.atlassian.net -all
TXT    atlassian-sending-domain-verification=73eba885-7d97-40e4-82fb-06d786b4b8a3

 

However, when I do the "See DNS records" from the Atlassian Admin for email settings it still shows all the records with a red X and indicates the record is missing from the domain provider.  I set these in the DNS provider last week so I don't think it is a timing issue.  Any other thoughts or suggestions?

Charlie Misonne Community Leader Dec 21, 2021

Ok that's odd.

You can create an Atlassian support ticket for this. Perhaps they can check why the verification does not work on their end. https://support.atlassian.com

What's really odd is that late yesterday afternoon I got an email saying that "We can no longer verify one of your domains".  I checked the See DNS records again and it is now showing all of the entries with green check.  I'm not sure what changed or if doing the check made some difference.  Either way it seems to have completed the verify.  Thanks for your help.

I'm having the same issue myself. However I  cannot contact support because I'm on the free tier. Is there an alternative option by chance? Or is there a free chat I can reach them on?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

770 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you