I have followed the instructions in the "add custom email" but still get an email indicating the domain cannot be verified. I have the TXT domain records added in Cloudflare for atlassian-sending-domain-verification and v=spf1. I also added the CNAME records. What am I missing? What can I do to understand why it is failing to verify?
Thanks for the response. I just used this tool and it does show that the TXT records are what I have set with my DNS provider. They do include the entries that Atlassian says I should have:
TXT v=spf1 include:_spf.atlassian.net -all
However, when I do the "See DNS records" from the Atlassian Admin for email settings it still shows all the records with a red X and indicates the record is missing from the domain provider. I set these in the DNS provider last week so I don't think it is a timing issue. Any other thoughts or suggestions?
What's really odd is that late yesterday afternoon I got an email saying that "We can no longer verify one of your domains". I checked the See DNS records again and it is now showing all of the entries with green check. I'm not sure what changed or if doing the check made some difference. Either way it seems to have completed the verify. Thanks for your help.
I have the same problem. Since this question is marked as answered created new one here: https://community.atlassian.com/t5/Jira-Service-Management/Unable-to-verify-sending-email-domain-via-DNS/qaq-p/1911085#M95789
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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