Can someone help me revert back my previous work flow which i have created few min back
Hello, I wanted a Project Automation to trigger on a change of value in customer satisfaction score. The trigger works, but in the webhook body there's no satisfaction field or anything...
I have created a custom field called 'Leaving Date' i want to be able to create an automation that sends an email to a specific email address 6 months after this particular leaving date, is this poss...
Hello, I am a new user of Jira Service Desk. In the "Your Work" Tab i can only see ticket assigned to me from a specific Project. Is there any way to show me all tickets assigne to me from&...
I want to check only those that have not been assigned to Sunny, Angela, and Cherry, and have not been assignedee to other people through Sunny, Angela, and Cherry. assignee not in (sunny,angela,c...
Hi, One of our co-workers generated 2 separate tickets to service@livedooh.com and the two tickets (which contained 2 different clients) were merged. (We allow our clients to use the email support@...
Hello is it possible to set a password to a request so that only people with the password can access the request? Thank you very much in advance
I have several issue types - for example service requests and incidents. If customer reports an issue via portal, it is in some cases SR and some cases incident. Problem is that reporter sees in por...
In JIRA Service Desk, there is no threading of an email conversation? All email that goes in even they are of the same thread creates a new Issue/Ticket#? Any way this can be configured?
...ptions and am unable to capture a true Pacific Time for issue creation. Can someone tell me what is the smart value to use that would be used so that my company notifications reflect the true P...
I seem to have 2 sites - I must have set one up initially on a trial. I have now configured my project under the same 'Site' as my Jira Software projects. When I select Switch To I am shown Jira So...
When reporting on time to first respond to incidents and service requests, I see the time that is left to meet the SLA. For ex: SLA target of 4 hours. Actual first response of 30 min. Jira displays ...
Can I view the search requests made by customers? The text information could be helpful and I assume it is used in order to recommend which knowledge base article a customer should look at. Is there...
Trying to build an alert email for users if they give a ticket a really long title over 100 characters that will also truncate the title for our queue. Problem I'm running into is the Project automat...
I'm encountering a problem where I can no longer view any of the images uploaded to service desk tickets. I get this error: Unable to render embedded object: File (image001.png) not found. image00...
We have a video we are testing, just over 100MB in size. When it loads for playback however, the video appears compressed/squished and is VERY hard to watch. Is there something we're missing w...
I have set up Jira Service Desk to include a knowledge base of articles that I have stored in confluence, but I have noticed many of the descriptions/text previews that are automatically shown beneat...
When creating an automation, I need to put the issuetype field in the THEN clause, but it is not available in the list. I use the JIRA Service Desk 4.12.0 and Jira Software 8.12.0 Can you help me? ...
Dear all, I need to define an approval stage with three options: the usual accept and decline ad an additional "please give me more info". Is this possible? How? Thanks in advance, Enrico ...
Hi, I have verified my domain and it works. When i want to set up an own email address under notification Tab, I get the error: "DKIM validation failed for this domain". But the Domain has been verif...
Is there any possibility to insert links to Jira Service Desk comments in a more simple way than using the standard option? It is not very convenient for our support to use the [Link Text|URL] featu...
when I create issue from the email letter, customers had created from the address list (To and CC fields) of email messages? it is in Request participant every time. Is it possible:...
Hello, We're looking to create a group for managers in our company to review open issues. They don't need to work on them like users/agents, only read them. Is there a way to do thi...
I'm trying to add Request participants or something like to the portal as a required field at ticket creation. We want to make users enter their manager if it's a request that will request manager ap...
Is it possible to add an embedded video to Service Desk Knowledge Base without any add-on?
User | Count |
---|---|
24 | |
17 | |
16 | |
10 | |
9 | |
8 |
Subject | Author | Posted |
---|---|---|
3 hours ago | ||
10 hours ago | ||
12 hours ago | ||
13 hours ago | ||
16 hours ago |