Hello, We are trying to remove the list of the "Shared with:" users from the issue view form on the JSD portal. We have removed the "Share with" button using permissions. Is there a way to do this ...
I want to hide the "Workshop Priority Support" based on user permissions. I want the "General Support" to be public and anyone can access/post an issue. It seems you can't add user p...
When I go to view all issues, the website will only allow 1,000 to be viewed. When I attempt to download all issues, only 1,000 issues are downloaded. I want to pull all actual issues. Are there adju...
I have a customer numeric field called 'minutes spent'. When a new issue is created I want to set that field to zero, in case the issue is actually cloned from another issue that already...
We have set up an IMAP mail handler to our Jira Service Desk - Free account. The handler is set to "Create a new issue or add a comment to an existing issue". Our users can create issues ...
When I started there was a project without an 'Emailed request' Issue type, and we get emails built as a Service Request. I created a new project, assigned the same workflows, but the 'Emailed reque...
How do i automatically throught post function or through automation create an issue on a different JIRA Cloud instance, linking the issues between both instances?
I noticed that some customers are seen in my Project settings > People view with the service desk customer role enabled. Other customers are not seen in the People view. What is the differen...
Is there a way to track the time for which the ticket was not in Awaiting Response status? I intend to quantify the time when the ticket wasn't blocked on my team. Ticket creation time --&...
I am using a different account in an attempt to contact support for our Jira Service desk account. The integration for SAML startup was started, but there is now an error during the final phase...
Hi Guys, I'll explain my need. Hope you can help me on this. Scenario: I'm creating a opened Service Desk (Not necessary to add customers to the project). It's because we'll create a service...
Hello everyone, I'm having a weird issue in Jira Servicedesk. Whenever a customer notification is send, the following link is added at the bottom: https://www.atlassian.com/software/j...
It seems the "share" option is not available in the Service Desk portal for users that also hold a JIRA Software license. We use SSO for access, I've tried adding the impacted users to the grou...
One of our service desk users is unable to access the portal. She is getting a message "! There was a problem loading, please refresh and try again." She has logged out and back in. I have sent her ...
One of the JIRA service desk (cloud) project has several components. Each component has its own component lead. It is possible to determine which ticket ticket relates to the particular component. Ho...
We've configured a JIRA project with a new email request channel. We have one already working with another project but this one is not. The message we are getting is: "The associated request type do...
Hello! My clients use not only Chrome but also the Safari browser. When they try to enter the Service Desk, they cannot log in, because the password field simply does not appear (it appears ...
Hi, we use the service desk for 1st level support. In some cases we need additional support of external service provider. How can we manage this? - ways to forward the ticket. What if the service p...
We work with Jira service desk, is it possible to automatically read a PDF sent by the customer? So, name, address and such information to be filled in the fields of Jira SD?
HI. We're looking at using early access ITSM features but noticed a surprising behavior: I have two separate projects in Jira Service Desk representing two different customers. We want to keep them...
Hello, When a ticket is logged via email, the email signatures objects from clients the ticket is populated in a such way that is almost "impossible" to keep track of the issue. Is there a way to c...
So I set up my next-gen project and then just added my custom email address. I got the email confirming it was set up. However, when I sent a test ticket to the custom email, it isn't pic...
Issues - Configure Screen Scheme >> Associate an issue operation with a screen When I select this - I see a current association with a screen ("Demo" = live project). If I select a new screen...
I have a Help Center portal that features six JSD projects. How do I set the order in which the projects appear? I am running CLOUD edition. Thanks!
...he text is changing/altering by itself. Example: Request created rule has the text for Approval required. Public comment added has text for Participant added. We have c...
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