Creation of a group for managers

[Antoine Larouche]

Hello,

We're looking to create a group for managers in our company to review open issues. They don't need to work on them like users/agents, only read them.

Is there a way to do this without adding them as users/agents?

Kind regards,

Antoine

[Stephen Wright _Elabor8_]

Hi @Antoine Larouche 

Are these managers Jira users who you want to provide further access to for Jira Service Desk? Or non-users you want to be able to see issues?

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If these are existing Jira users, you can provide collaborator access to them - see:

• How can service desk and software teams work together?

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If these are users without any licensed access, then it's not possible to provide access without a licence - unless you provide them anonymous access. This would make your site publicly available though to anyone with the URL.

If you want a manager to login and see issues, they need to have a licensed account.

Ste