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Request participants or something like to the portal as a required field?

I'm trying to add Request participants or something like to the portal as a required field at ticket creation. We want to make users enter their manager if it's a request that will request manager approval. But it wont let me add that field in the Request types editor.

1 answer

0 votes
Fahad Siddiqui Community Leader Sep 08, 2020

@jpittman can you try to add approvers filed through screens and then try.

I woke up and that was my first thought I had today. Going to try it later today.

Fahad Siddiqui Community Leader Sep 09, 2020

Sure and let me know if anything else required...

I tried that and manager. Issues is it's not emailing the person tagged or letting them see the ticket in the portal. I think there some field configuration I'm missing to enable that.

Had to use manager as approvers gave a search index error when adding them to a view group so they could see ticket they are tagged on. Also adding manager to get emails with create/update/ect did the 2nd part I needed.

I tried that and manager. Issues is it's not Upsers emailing the person tagged or letting them see the ticket in the portal. I think there some field configuration I'm missing to enable that.

I can give you want I did Monday to make it work.

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