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Confused on 2 sites but 1 project Edited

I seem to have 2 sites - I must have set one up initially on a trial. I have now configured my project under the same 'Site' as my Jira Software projects.

When I select Switch To I am shown

Jira Software

Jira Service Desk

When i select the drop-down on Jira Service Desk I get 2 options:



the first one has no projects

the second one has the project I have setup and want to keep

firstly I don't want to be billed for an empty site and can't seem to delete it. Also, I'm not sure how I know which one i am deleting - I would hate to delete the wrong one.

Also - is it possible to move the project from shtecccdev to clearcostsupport as I would prefer to use that one.

Can someone help?



2 answers

0 votes
Jack Community Leader Sep 08, 2020

To not be billed you simply ensure you are on the site you wish to close and go to admin settings > billing and cancel it. If you have issues you can contact Atlassian Support directly. You could perform a full backup and then restore it to the other instance.

0 votes

Hi @Paul de Rome 

To move the data between two Cloud instances, check out:


Once ready to delete:

  1. Go to
  2. Select the organisation / group of sites you wish to delete
  3. If this is an Org, select Billing > Your Org from the top navigation bar.
  4. On the left-hand menu, select "Manage Subscriptions"
  5. On each active product, select the 3-dots icon in the bottom-right and choose "Delete"
  6. Follow the instructions to delete the product site


Note that deleting a product site does delete all the data immediately, so do ensure you've moved your data across to your remaining site first.


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