I seem to have 2 sites - I must have set one up initially on a trial. I have now configured my project under the same 'Site' as my Jira Software projects.
When I select Switch To I am shown
Jira Service Desk
When i select the drop-down on Jira Service Desk I get 2 options:
the first one has no projects
the second one has the project I have setup and want to keep
firstly I don't want to be billed for an empty site and can't seem to delete it. Also, I'm not sure how I know which one i am deleting - I would hate to delete the wrong one.
Also - is it possible to move the project from shtecccdev to clearcostsupport as I would prefer to use that one.
Can someone help?
To not be billed you simply ensure you are on the site you wish to close and go to admin settings > billing and cancel it. If you have issues you can contact Atlassian Support directly. You could perform a full backup and then restore it to the other instance.
To move the data between two Cloud instances, check out:
Once ready to delete:
Note that deleting a product site does delete all the data immediately, so do ensure you've moved your data across to your remaining site first.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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