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Project Automation IF ELSE not worrking

Trying to build an alert email for users if they give a ticket a really long title over 100 characters that will also truncate the title for our queue. Problem I'm running into is the Project automation sends the alert email regardless of the length if the summary. The truncation works as intended. Not sure why just the email part disregards the IF statement. Below is all I have in the automation.



1 answer

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Fahad Siddiqui Community Leader Sep 08, 2020

@Gareth Morgan which rule are you selecting in automation?

The Issue created rule followed by an if else statement.

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