We have a short-term need to integrate with a customer's ServiceNow instance and therefore don't want to invest in API development or subscribing to an add-on or platform solution. Wondering if anyo...
Hello altogether, one of our clients has realised a problem with Service Desk customer notifications if an agent comments publicly in a short period of time. After a check I can confirm t...
When we want to add a user by using "@" in the comment box or reply to a customer or just a comment, it's not showing up in any user in the org. And even adding watchers to the watcher list do...
I'd like to be able to change the language of this button as it's not commonly used language for our target audience, and we'd like to adjust it to something a bit clearer for them. I couldn't fin...
Hi, does "application linking" (between jira servicedesk & jira software - both self-hosted server-licensed - but separate installs ) have all or most of the "integration" functionality ...
I have 2 filters, SpecialWeeklyCreated and SpecialWeeklyResolved. When I run the SpecialWeeklyResolved filter it shows me "Created Date" in the basic view, but when I go to the advanced view it...
Como agrego un esquema de seguridad jira service desk o como resuelvo que por equipos solo vean la información que les corresponde. gracias
Hello, my question is the following. After clicking the "Create" button, you can create a new ticket. Here you can fill out various fields. How do I get a "new" field in this form? I would like to ad...
I am using a Next-gen HR service desk project. I would like to have a process set up so that when a person submits a onboarding request, it will automatically trigger tasks to be created for the IT t...
How we can exceed the free trial to avoid the emails limitation, we are using this instance as the main one and we need to notify the customers about all the changes that happen on the tickets.
How offten do the REST Api for Jira Service Desk get update and do the structure is modified ?
Hello, is there a way to use SAML SSO (via ADFS) with Jira Service Desk for Customers? I'm facing two problem scenarios: 1. If I add the customer as user (via REST API) it gets counted as agent wh...
Hi I want to put regexp validation in script runner on field that is used on specific request form on JSD portal. I know how to build regexp validation using scripr runner (I use it in some ...
Hello, I try to setup OAuth 2.0 for an Office365 mail account. I created the Oauth App in the Azure portal and successfully add the connection in the Jira system setting. When I now add the mail a...
Hello - I'm hoping someone can help me to resolve an issue I have when I try to capture issue information in an email notification. I'd like the issue summary, key and a custom field to be presented...
Hi, I am trying to work with a basic approvals workflow and have trouble attaching a group of approval users to the workflow to approve it so the ticket progress. Scenario: I would like to select 5...
Hello Team I have a "Project Automation" rule setup to assign a SLA based on Organizations. I would like to use JQL wildcard characters (*,?) to search the Orgs instead of adding a long string of Or...
Hello, I know about this article: https://confluence.atlassian.com/cloud/user-provisioning-959305316.html Is it not possible to provision users to my Jira Service Desk Cloud via Atlassian Access...
Just starting out with Jira with a 'pilot' site to learn what's possible / not possible. We will have knowledgeable customers/users submitting requests/issues and would like to offer those users the...
Hi, I am trying to create an automation where an issue that has been created by a client in service desk is also created in software project, but the clients description field is a custom field and ...
Hello, I just added ADFS to Atlassian Access... Now I want to make sure my customers (in my case employees) can access my Jira SD instance. How can I achieve this? Regards Sebastian
Hi All, Can you guys please help me to restore the Jira service desk data from MySQL DB? I lost the backup file in the export directory, so please help out, its very urgent and emergency. Thanks i...
Please refresh password for SAP TST user : akanshina
Hi, I recently installed Jira Service Desk and I've added some customer's emails to various organizations. After that, I have a bad behavior an a pre-existent custom field in Jira called 'Resolver'....
Hi, Is there anyway to change the information in the mail sent when a ticket is assigned to a agent? . Right now the agent get the headline and just that the they got an ticket assinged to them...
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