Community resources
Community resources
Community resources
Jira Service Management
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Hi All, We want to introduced new status in workflow. But we are facing some doubts like 1)We have one custom field as Technician Office Code in which we set the value of TCS and NIA. So let me ex...
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...roblem that I want to have the email text added as a public comment on the issue (for customer visibility as well - else thread information is lost ) in order to trigger status transitions and S...
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Hello! In his servicedesk portal, the client wants to see the date the request was created and the assigned responsible person. Please tell me how to set it up?
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Hello Guys Can we do the below using jira 1- Sending an email to myemail@company.com and once the ticket created, this user should receive a notification (by email) saying that the tick...
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Is there a way to find out which customers have viewed a knowledge base article? I can only find the display number of an article but no details.
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Hi We have an object that contains an Attribute that is of the type User We set this attribute using the REST API and we get the following error [[errorMessages:[], errors:[rlabs-insight-attribute...
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Hi guys, I've checked all settings in Insight for Cloud and I haven't found it but maybe I missed sth: is there a way to change the date format in Insight for Cloud? You know, e.g. attribu...
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Team...I want to have a internal portal where colleagues can submit HR and IT requests in the same classic project...but I dont want the IT team to be able to review HR tickets and vice versa...How d...
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Hello, I would like to create a time to resolution alert in relation to the company's calendar.Namely, that the resolution be made before 5 p.m. (time indicated at the end of the day) thank...
226 views 0 0 Deleted user May 18, 2021- Question
- jira-service-desk
- jira-service-management
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Hello, we uploaded our own banner image for our service desk portal, but when the user clicks on the link to the Service Desk the space where our banner should be gets displayed in blue for almost on...
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Hai all, I created one connect app to show some third party data inside issue details page. I need to show a modal if a button clicked inside jira app. How to do that? If any possible ...
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Hi, I have searched threads to check that notifications are correctly setup on my side for my JIRA Cloud service desk project and they appear to be. In a lot of the threads Atlassian team members ha...
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Hi Team, We migrated to V8.16.1 and post that we are not able to add attachments into jira issues . Steps to reproduce: Click on attachment icon choose a pdf/txt/png data click on open A po...
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We use the JIRA widget for our product where if any client wants to raise a bug, they simply have to fill-up the form. In the form, we ask them to mention their email id as 'Your contact e-mail'. Is ...
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Good Day, Please advise me when creating an SLA, it automatically puts the Issues to Display(In JQL) to All remaining issues But it seems that not all request types are included into t...
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Hi, I've signed up for a Free Jira Cloud account. I tested a bit around, and then didn't log in for a while. Then I got some problems logging in, and might have tried to sign up again Now I only ge...
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Hi Guys, We are using JIRA Service desk and wish to port the finally approved tickets into Netsuite. Is there a ready made functionality/connector for this?
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...nfo) and a private set for the IT team for installations and configs etc. All I have worked out is that I can run 2 confluence space and it seems only the KB one linked to JSM is public. Surely I don't n...
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Hi. I'm evaluating Jira Service Management Cloud. I have installed an instance with Standard Plan. I need to create a team managed project (aka next-gen). The documentation says that it is possible.....
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Is it possible to get the specific comment url through Smart Values? I'm working on an email notification when a ticket transitions to another status. Part of what I'd like to include in the c...
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Hi ! Despite having our language settings in Spanish for JIRA Service Desk, some of the predefined filters and some of the fields remain in English (only a few of them, the rest are in Spanish). I...
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- jira-service-desk
- jira-work-management
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Hi. I am having a system that sends me emails containing information like this: ASSIGNEDOWNERGROUP=2LGSD; EXTERNALSYSTEM=PHONECALL; OWNER="XXXXX"; TEMPLATEID=1225; REPORTEDBYID="XXXXX"; ...
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Our JSD on cloud used to add customer replies to notifications as comments to the request. However this stopped working with no obvious reason. Is anyone experiencing the same issue?
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Hi, Can someone please help configuring some smart values for some insight Custom fields. I'm using Project Automation to automatically update the Summary of issues logged through t...
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Including the Jira Service Desk widget on the page results on multiple cookies being set: e.g ajs_group_id and ajs_anonymous_id. Is it somehow possible to disable the cookies for this widge...
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