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Duplicated accounts for same customers

Hi,

Can someone explain to me why in my JSD portal it appears that I have duplicated accounts for same customers, both should be with one and the same email, but for one the email is visible, for the other one - not. Please see:

duplicated customer.png

Plus when I click to view the profile of the visible email customer, this message appears:
error.png

While if I do the same action for the customer with "private email address", I am able to enter the profile and manage accesses?

Have in mind that most of my portal customers appear with "private email address", why?

Thanks,

Sonya

1 answer

0 votes
Benjamin Community Leader Nov 19, 2021

Hi @Sonya Stoyanova ,

 

There was a similar post in this regards. Perhaps this is the same situation you are running into.

https://community.atlassian.com/t5/Jira-Service-Management/Private-email-address/qaq-p/1577145

 

-Ben

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