Hi,
Can someone explain to me why in my JSD portal it appears that I have duplicated accounts for same customers, both should be with one and the same email, but for one the email is visible, for the other one - not. Please see:
Plus when I click to view the profile of the visible email customer, this message appears:
While if I do the same action for the customer with "private email address", I am able to enter the profile and manage accesses?
Have in mind that most of my portal customers appear with "private email address", why?
Thanks,
Sonya
Its now almost two years later and this issue still occurs. Including the broken Profile link:
Hi @Sonya Stoyanova ,
There was a similar post in this regards. Perhaps this is the same situation you are running into.
https://community.atlassian.com/t5/Jira-Service-Management/Private-email-address/qaq-p/1577145
-Ben
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