Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,850
Community Members
 
Community Events
165
Community Groups

Hi, I am trying to use Opsgenie's Incoming call routing feature.

This is however not available through integration with JSM nor on standalone, please help. 

1 answer

1 vote
Nick H Atlassian Team Nov 19, 2021

Hi @Christo Steenbok ,

The Incoming Call integration is not available on any JSM plans at this time. It's only available on some standalone Opsgenie plans as well:

"Incoming call routing is not available under the Free and Essentials Plans. Please upgrade to a Standard or Enterprise Plan to use this feature." 

https://support.atlassian.com/opsgenie/docs/incoming-call-routing/

Let us know if you have any other questions.

Hi Nick,

I understand that Incoming call routing is only available on standard or enterprise standalone Opsgenie plans.

If we take one of these options where this feature is available, will we still be able to get the tickets generated from there in our current Jira projects?

Secondly, the number supplied for this, is it only a UK or US number? Can we request a number for any country? Eg. we in South Africa, so therefor we would ideally want a local number but we also have customers in Australia & Chile, can we have numbers for those countries as well?

Lastly, do you have a local partner/consultant that we could contact to to assist with some of the questions we have that could perhaps do a site visit or remote session?

Please advise.

 

Regards,

Christo 

Nick H Atlassian Team Nov 22, 2021

Hi Christo,

Yes, you will we still be able to get issues generated in your Jira projects on either the Standard or Enterprise Opsgenie plans.

Our Incoming Call integration does not support every country. UK, US, South Africa, and Australia are supported. Chile is not.

In order to secure a number outside the US, you'd have to reach out to Opsgenie support since each country typically requires documentation to be entered for compliance reasons.

You can check each country's Business Requirements here: https://www.twilio.com/guidelines/regulatory

And you can open a ticket with Opsgenie support here: https://support.atlassian.com/opsgenie/

As for a local partner/consultant to assist with some of the questions, not that I'm aware of. But you can reach out to our sales team who should be able to walk you through a demo with a sales engineer / product expert.

Like Steffen Opel _Utoolity_ likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
Community showcase
Published in Jira Service Management

Improving the Create Issue Experience in Jira Service Management Cloud

Hello everyone!  We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen.  We have just starte...

208 views 7 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you