Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Hi, I am trying to use Opsgenie's Incoming call routing feature.

This is however not available through integration with JSM nor on standalone, please help. 

1 answer

1 vote
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 19, 2021

Hi @Christo Steenbok ,

The Incoming Call integration is not available on any JSM plans at this time. It's only available on some standalone Opsgenie plans as well:

"Incoming call routing is not available under the Free and Essentials Plans. Please upgrade to a Standard or Enterprise Plan to use this feature."

Let us know if you have any other questions.

Hi Nick,

I understand that Incoming call routing is only available on standard or enterprise standalone Opsgenie plans.

If we take one of these options where this feature is available, will we still be able to get the tickets generated from there in our current Jira projects?

Secondly, the number supplied for this, is it only a UK or US number? Can we request a number for any country? Eg. we in South Africa, so therefor we would ideally want a local number but we also have customers in Australia & Chile, can we have numbers for those countries as well?

Lastly, do you have a local partner/consultant that we could contact to to assist with some of the questions we have that could perhaps do a site visit or remote session?

Please advise.




Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 22, 2021

Hi Christo,

Yes, you will we still be able to get issues generated in your Jira projects on either the Standard or Enterprise Opsgenie plans.

Our Incoming Call integration does not support every country. UK, US, South Africa, and Australia are supported. Chile is not.

In order to secure a number outside the US, you'd have to reach out to Opsgenie support since each country typically requires documentation to be entered for compliance reasons.

You can check each country's Business Requirements here:

And you can open a ticket with Opsgenie support here:

As for a local partner/consultant to assist with some of the questions, not that I'm aware of. But you can reach out to our sales team who should be able to walk you through a demo with a sales engineer / product expert.

Like Steffen Opel [Utoolity] likes this

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events