Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to figure out or map which user "ug:4d9d9df7-414a-402e-967d-995c01586224" cant be assign issue


I get an error "ug:4d9d9df7-414a-402e-967d-995c01586224" cannot be assigned issues.

How can we figure out or map, that for which user they are talking about? Is there any API or anything that can we do to figure out for which user such error is occurred?

We know that this error occurs when proper permission is not given to particular user. But for which user? how we can map that if there are multiple user under same project.

2 answers

1 vote
Ivan Lima Community Leader Nov 19, 2021

Hi, @Bhakti Thaker. Welcome to the Atlassian Community!

There are a few ways that I can think of how you can get that. You can replace the last bit of your profile URL with the account ID you mentioned. Another option you can try is going to the advanced JQL and using something like assignee = "*******402e-967d******", you should get the actual user when switching back to basic search. More drastic, but If you have admin rights, exporting the users will get the account IDs and other users' details. You can also explore the APIs to find users.

hi, @Ivan Lima . Thank you for your help.

The thing is how will able to map this id, this id "ug:4d9d9df7-414a-402e-967d-995c01586224" is not an actual account id.

For example, For person alpha, account id is : 

5ca49e5fc39f203c282106eb but when we are trying to create issue or any other operation, "I get an error "ug:4d9d9df7-414a-402e-967d-995c01586224" cannot be assigned issues." such error message we get as in response. so how one can map this "ug:4d9d9df7-414a-402e-967d-995c01586224" id with Account Id or any user name? Account id is in numeric form while the user id we are receiving from error response is of uuid type
Ivan Lima Community Leader Nov 22, 2021

Got it. I've seen users with usernames similar to the one you mentioned above due to Server-to-Cloud migrations. Have you checked if there is a user with this username by any chance? I'll browse around to see if we can find more info about it.

No, there is no user having "ug:4d9d9df7-414a-402e-967d-995c01586224" such username we have checked it.

Sure. Thank You

Ivan Lima Community Leader Nov 23, 2021

@Bhakti Thaker, have you tried running the JQL below?

assignee = ug:4d9d9df7-414a-402e-967d-995c01586224 

I came across a similar post here, where another member seemed to have found the actual user by running the JQL above. If you're not able to see it, what message do you get when you run it?

Yes, tried that way, It is showing Unassigned Screenshot 2021-11-24 141649.png

Ivan Lima Community Leader Nov 29, 2021

Have you tried the same JQL with another user field type such as reporter, for example?

yes, we tried it with reporters


and we are getting such as response 


You can use the new JQL editor that displays the users in a human readable format:

  1. Go to any of your projects (choose Projects from the menu and open any project)
  2. Click on Issues in the left-hand menu
  3. Paste the JQL in the editor: assignee = ug:4d9d9df7-414a-402e-967d-995c01586224 

Thank you @Daniel Turczanski - __JQL Search Extensions .

I tried it but wasn't able to solve the our issue. [All issues] Iss.png

Make sure to follow the steps closely. Don't go to the filters view. The new JQL editor is currently available only in the Projects->Issues view.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,559 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you