Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Integrating JSM to our SaaS Application?

Hello Friends,

This is my first request in this community, which says that i am new to JSM.

My request is can we integrate JSM Incident Management functions to my SaaS Application? if YES what are the procedures do we need to follow, pls share your insights if you had or being implemented similar architecture.

Thank you!

1 answer

4 votes

Yes, there are lots of ways you can "integrate" two systems together, assuming your application supports some.

The procedure you'll want to follow is broadly:

  • Define what you want from the integration
  • Identify which system should trigger each thing on your list of actions
  • Look at the best ways to get the active system to ask/tell the other system what to do

You can see that is quite vague, but there's not much we can tell you without details of what "integration" is supposed to be doing.

Thank you Nic, this will be good starting point.

What is our expectation from Jira Incident Mgmt. integration is, the moment our SaaS APP identify any incidents, it should raise automatic IM ticket to respective team for troubleshooting.

Is this doable? pls advise.

The most simple way to do this is to have your App make a REST call into Jira to create the required issue.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

779 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you