Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

problem with creating tickets from email office 365


Hello good afternoon.
I have had problems when trying to configure the creation of tickets in my JSM portal natively, from an office 365 email.

I attach the error image here.
We can enter the mail and receive and send emails.

Please, I need your help urgently.


Screen Shot 2021-11-18 at 12.38.02.png


Captura de Pantalla 2021-11-19 a la(s) 13.01.12.png

1 answer

0 votes
Brant Schroeder Community Leader Nov 19, 2021

@Jose Quintero Welcome to the Atlassian community 

Can you confirm that this is not a shared mailbox and you are not accessing it in any other application?

If it is not a shared mailbox, verify the number of connections and increase it as that has caused problems in the past.  Try changing the max connections for Outlook and follow the recommendations in JRASERVER-30688.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

589 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you