Dear Folks, we have Jira Service Management Cloud and we want to connect to an own knowledge base (instead of Confluence). Is it possible? If yes, how? Can you recommend addons? Big thanks ...
I see that the Marketplace has an add on for Desktop Central. There have been 415 installs and few reviews. If you are using this add on I would like to know how this solution is working for you and ...
Is anyone else having issues with the ability to scroll or move around in Opsgenie? I am not able to scroll anymore thru the right panel showing the time stamps of events or move anything for t...
Hi Everyone, I would like to inform you that we have released the "Approval Completed Trigger" trigger in A4J (automation). Now automation rules can be triggered after an approval request is accept...
Hi, My teams is a support team that works alongside software developers in JIRA. Support issues are created in JIRA, by the customer-facing engineer, and my team field those JIRA Support...
I am looking for how to create 2 linked fields with drop-down list Example: the first field there will be Team 1 and Team 2 and depending on what I have selected on the first field in the second fie...
I've got the new Forms option in a service project. I've built several different forms, some linked to existing fields and some not. I've configured the settings to create an issue from the form. Wh...
Hello, I using Jira service management cloud. Our company have server "Wazuh" which connected to all of production servers and determinate who and when connected to Prod servers and changed somethi...
Is there a way to make Jira Service Management and Software Projects work together ? Not able to use roadmap feature for my project because I have two projects associated with my Kanban board. ...
Currently in Jira Service Management 4.21.0 it is not possible to select an issue in the main overview and change the field content of the field "Account". Only when you edit the issue can you change...
Hi all, we need to configure the system to allow a categorization of requests based on three parameters, as in the following example: Level1_1 Level2_1 Level3_1 Level3_2 Level2_2 Level3_3 ...
Hi All Good day! I need your advise. I am currently trying to figure out automatic transition rules between JIRA Service Management and JIRA Business Project. Scenario: We are currently in the ...
Hello, I use Jira cloud and recently download an application "Checklist For Jira Cloud" Everything is ok but I have problem, when any ticket which used Checklist is closed I can change items of "Ch...
Hello, How i can add relevant names of our services to field "Affected Services" because when i press on field "Affected Services" in the ticket, there is not drop down show anything of our services
TL;DR; As a JSM Service Desk Team member, I want to be able to utilize the Approval configuration in a workflow. If you could flag specific customers in an organization as having approval status, AND...
In Insight custom fields - When "AA IN" object Type value is selected then, Object Type 'BB IN' should be shown the result based on the inbound references of 'AA IN' object Type. However, BB ...
Here is the scenario The issue is submitted and enters the queue Support Team Member A assigns the issue to themself - at the same time - Team Member B also assigns the issue to themself As our ma...
...on't know how and what type of permissions to give. In the second article cited I read: Request participants Users with this permission can: View requests in the portal. Add public c...
I've been testing the jsm cloud insight discovery and reporting capabilities in anticipation of introducing insight to a group of ~22,000 users across more than 35 technical divisions. So far I...
Hello Team, Below is the screenshot of Opsgenie integration, when ever an alert is created an auto generated incident will be created both in Opsgenie and Jira. I want below highlighted (...
We know re-using schemes saves time, but there's a trap I occasionally fall into. It happens so infrequently but when it does, the amount of effort to revert it can be huge. Here's an article in case...
Guys, I'm trying to create reports by fetching information from Atlassian Access users and groups, for example: Number of groups created per day; Number of users created per day; Number of access...
Hello Jira Team, we are currently starting experimenting with Jira as our main managment and service desk system. With our current workflow we would like to achieve moving tickets fro...
Currently, we use WordPress for our user-facing knowledge base because we have some unique translation requirements that some plugins handle really well. We also have an internal knowledge base on Co...
Hello Everyone, I would like to discuss the workflow that you follow on Change management in your Software Development process. Now that JSM is rapidly improving and more features are released in...
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