What if your customers want to edit a field in a request? Use Automation and Comments: Define keywords in automation and search for these keywords in the user comments. Create a rule with a trigge...
Hi, I'm interested in hearing what it takes to integrate a chatbot with Jira Service Management Cloud in to save agents' time. What chatbot have you used? What steps need to be taken? How long d...
Hello everyone, My team currently has a JIRA Software Development project (under JIRA SERVER) we use to manage our backlog and current sprint progress. In this project we utilize 1) the Kanban...
Hi all, We've recently improved @ mentioning in Jira Service Management. This has been highly requested over the years so we made some changes to make your lives easier. I'd love...
Hi Everyone, I would like to inform you that we have updated the "Field Value Changed" trigger in A4J (automation) to listen and understand different types of changes: Value added, value deleted, a...
Hi there, Just exploring some workflows for our JSM instance and this came up. We have support teams in Sydney and Vancouver. The support supervisors want to have a global triage queue / proj...
Hiya, We currently use the Insight App within Jira Service Management and it will be no longer available as a standalone app from the end of March. If you are currently using Insight, what are you l...
Hi Team, Require the IF/ELSE Script Runner Script Validator for Custom Field. Scenario is: 1. I have three A, B, & C Cascading Custom Field on Resolve Screen, 2. Based on the requiremen...
Buenas, Tengo un problema, y es que cuando el cliente entra en las solicitudes creadas aparece un botón compartir con. Me gustaría poder quitar esta parte y que el cliente no la vea, ya...
Good Day All Hoping you can help, our jira instance has grown to the point we need to look into changing our support structure. Currently we have about 15 users who are part time jira admins. They...
My company just started to use JSM and main goal for the first iteration is to start collecting and tickets which our clients send to our support email. Our obvious setup includes email channel as a...
There are many such as the excessive padding around all the text, vertical panes and scroll bars for days, no color to visually distinguish sections of the view, etc. etc. I know the new issue view ...
Hello, I faced with interesting situation. When i Closing a issue and write a comment during closing ticket this comment didn't appear in general comment the ticket. Is it possible to make the com...
Hello Team, We have a few queries related to the Jira time stamp. Please help us with the below.. We would like to change the jira time stamp to 24 hours format instead of seeing AM/PM. Also we w...
...bsp; true approval.active &n...
I'm interested in how other companies are using Jira Software and Jira Service Management independently from each other or in collaboration ? As a company we heavily use Jira Service...
Hi, Jira community, Before anything, I am new to Jira, only use it as a customer in the IT support of my company. We are starting to use Jira Service Management to implement a Client Servic...
Hi there, I am using JSM as an admin. When encountering workflow configurations, Atlassian default workflows should be the first consideration for me. However, the transitions of the JSM default wor...
Hola a todos! Recientemente tuvimos un problema en la empresa que pensamos en solucionar de esta forma que les presento y quería ofrecerles como solución a los que se enfrenten a problemas similares...
To give some context on how we are using Forms with JSM. We are completely replacing the request form section of our Request Types with Forms. Having to create a custom Jira fields every time we want...
Dear Folks, we have Jira Service Management Cloud and we want to connect to an own knowledge base (instead of Confluence). Is it possible? If yes, how? Can you recommend addons? Big thanks ...
I see that the Marketplace has an add on for Desktop Central. There have been 415 installs and few reviews. If you are using this add on I would like to know how this solution is working for you and ...
Is anyone else having issues with the ability to scroll or move around in Opsgenie? I am not able to scroll anymore thru the right panel showing the time stamps of events or move anything for t...
Hi Everyone, I would like to inform you that we have released the "Approval Completed Trigger" trigger in A4J (automation). Now automation rules can be triggered after an approval request is accept...
Hi, My teams is a support team that works alongside software developers in JIRA. Support issues are created in JIRA, by the customer-facing engineer, and my team field those JIRA Support...
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