You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hello,
I red this page What users and roles are there in Jira Service Management? | Jira Service Management Cloud | Atlassian Support and then this How can service project and software teams work together? | Jira Service Management Cloud | Atlassian Support but I'm new to JSM, so I don't know how to setup a group of collaborators (I understood people that has Jira license so I don't have to add JSM licenses) and to assign permissions for them in the project.
I create a group jira-servicedesk-collaborators, then on my project, in Permissions, give the group the Browse Project and Add Comments permissions (like suggested in this article Editing and collaborating on issues | Jira Service Management Data Center and Server 4.21 | Atlassian Documentation) but I don't know how and what type of permissions to give.
In the second article cited I read:
Request participants
Users with this permission can:
View requests in the portal.
Add public comments in the portal.
Add attachments in the portal.
Transition the request through its workflow in the portal.
View permission on Jira Service Management projects
Users with this permission can:
View issues in service projects.
VIew linked service project information in Jira Software projects.
Comment permission on Jira Service Management projects
Users with this permission can:
Add internal comments on service project issues
but what are the permissions related to associate?
Please let me a suggestion or an article to read.