Hi Everyone,
I would like to inform you that we have released the "Approval Completed Trigger" trigger in A4J (automation). Now automation rules can be triggered after an approval request is accepted or declined for an issue in Jira Service Management.
Read more:
Thanks,
Makarand Gomashe
Product Manager, JSM
Thanks @Makarand Gomashe for sharing this new feature.
I am also looking forward to the response to @Dirk Ronsmans query above as it would help providing more clarification on the usage of this new trigger.
For me, the 'Approval Completed Trigger' only makes sense when there is more than one 'Number of Approvers', i.e. 2 approvers needed on a particular status. In this case, I would expect the new trigger to be triggered on each Approval. However, this is not the case, it is only triggered after the final approval. This is an error. It should be triggered on the Approval of each person, then it is a useful function.