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My teams is a support team that works alongside software developers in JIRA. Support issues are created in JIRA, by the customer-facing engineer, and my team field those JIRA Support tickets and they are 100 % visible to the developers. My team has grown considerably and I would now like to move my team to JIRA Service Management to leverage the luxury of a proper service desk tool with all the bells and whistles. But my management are reluctant because they believe the JIRA Service Management issues won't be as easily visible to the developers and their teams. I haven't explored JIRA Service Management yet but before I do I need to know that there's a way to ensure Developers (working in JIRA) have 100 % visibility of the issues created in the JIRA Service Management tool? And I don't mean adding developers as watchers - What I think I ultimately need is a JIRA issue created whenever a Service Management issue is created that mirrors the Service Management Issue so Developers don't need to look outside of JIRA. Hope this makes sense. Any feedback anyone has will be greatly appreciated. Thanks, James