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Hello Jira Team,
we are currently starting experimenting with Jira as our main managment and service desk system.
With our current workflow we would like to achieve moving tickets from Service desk project to other projects(Service desk project(support) ->Work project (dev)). Now is it possible to move a ticket without loosing ability to recieve further incoming communication from customer via email? If so how? We want to avoid duplicating tickets with "clone" function.
Thank you for your time.