Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,364,763
Community Members
 
Community Events
168
Community Groups

Affected services

Hello,
How i can add relevant names of our services to field "Affected Services" because when i press on field "Affected Services" in the ticket, there is not drop down show anything of our services

4 comments

Welcome to the Community!

You will need to talk to your administrators, they can add items to fields for you to select from

Dirk Ronsmans Community Leader Jan 08, 2022

@Aleksandr Ganiyev ,

the build in ‘affected services’ field is connected to the service registry. 

How these are managed can be found here:

https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-services/

I would like to understand how is the Atlassian way when using the "Services" feature in a large corporation, for example in a public administration, where there can be hundreds of services in the type of web applications, mobile apps, Wi-Fi infrastructure, etc. to the citizen or internal.


When to configure it in "Services" and when not, so that the user can be given the option of selecting an Affected Service in the portal but in a measured way, without showing 500 or more available services.

Like # people like this

You can also configure and add Affected Services in Opsgenie, which will display them in all other Atlassian products. Keep in mind that this field can only be used by users, so you shouldn't add it to request types or customers will not be able to complete the form. 

Hi @Patrick Haley 

Thanks for response and thanks for advice, i will take it into consideration.

I followed this. However, the services field only shows if the customer is signed in to Atlassian. How can i change that?

 

I need to make the services field required. And if required + not showing up, JSM is crashing :) 

The Affected Services field is only available to Agent (paid users). You'll need to remove it from your forms for Customers (free users) to be able to submit the form because they won't be able to see it and it will stop the submission process.

Comment

Log in or Sign up to comment
TAGS

Atlassian Community Events