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Affected services

Hello,
How i can add relevant names of our services to field "Affected Services" because when i press on field "Affected Services" in the ticket, there is not drop down show anything of our services

3 comments

Welcome to the Community!

You will need to talk to your administrators, they can add items to fields for you to select from

Dirk Ronsmans Community Leader Jan 08, 2022

@Aleksandr Ganiyev ,

the build in ‘affected services’ field is connected to the service registry. 

How these are managed can be found here:

https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-services/

You can also configure and add Affected Services in Opsgenie, which will display them in all other Atlassian products. Keep in mind that this field can only be used by users, so you shouldn't add it to request types or customers will not be able to complete the form. 

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