Hi everyone, I would like to inform that we have enhanced the "Send email" action component in A4J (automation) to allow users to select “All customers involved” as a group to send email to. This g...
Is there a way or a report to find out of what the customer used to raise a Jira ticket. Via Email, via customer portal or initiated by Agent
Hello all! I´m looking for a proper solution to duplicate and synchronise tasks automatically between JSM and Jira Software. We are using the free plan JSM atm and want to keep it like that...
Hi, we are currently planning our cloud migration and we have about 900 external JSM portal users... what is the best workflow to onboard them? On test migrations I am not sure if they all are corre...
I've recently been updating some of our service management request types to include Forms. They are very powerful for improving clarity when requesting certain types of information and the Atlassian ...
Hello there, It is quite simple to manage several distinct projects on one Jira account. On the other hand, it's a lot more tricky to work on several projects from different brands on zendesk. I ...
Hi Team, I trust you are well. I need your help please. I posted this question on the community board but I haven't had an answer as yet. Please advise how to view the data behind the SLA Br...
Hi, I creating automation when status transation is change then email to requester. automation is running properly. But I made custom field but not shown on email body {{issue.CustomField.184...
Is it just me... Creating a ticket for support on Atlassian is not easy. this is not a user-friendly website and you have one of the best ticket systems that I know. I don't see here an opti...
We should get clarify that, whether do we have control point like should not view the request by other client which is not pertaining to them. Please refer the below examples of issues in access leve...
Guys, This is a pure discussion about deployment of DR for JSM. Previously, I was trying the solution in link https://confluence.atlassian.com/enterprise/disaster-recovery-guide-for-jira-69278...
I have been trying to use O Auth 2.0 to Authenticate JIRA API, but somehow unable to Do that using Bearer Token. Below if the screenshot of the image
Hi folks - we’re excited to be partnering with Forrester Research on a new webinar later this month: Fighting Siloes in Enterprise Service Management. Enterprise Service Man...
...roject. How do other's set up something like this? I am looking for something like a "public" dashboard for our employees so they can see tickets, or even vote on them, etc.
Hi All, I am using a Jira service management project in which there is a customer portal with 5 to 6 forms populated with required custom fields. One of the common custom fields is the single selec...
Hi , I will migrate from Server to Datacenter and I used "Anonymous Portal for Jira Service Desk" on my portal . Existing only in server version, I would like to find a way to reproduce its operati...
When a non-licensed Customer submits a request how do I set the Reporter field? Or is the Reporter even needed? I may be imposing Jira rules on myself, but when a JSM request is created i...
We have a read-only (for the issue UI) customfield that's added and changed by an app. The following automation trigger never fires. The value of the 'Customer Sentiment' field is chan...
hi in our confluence space a table content is not seen normally. only when we try to edit that page it shows content of the table
Hi Everyone, I would like to inform that we have enhanced the "Send web request" action component in A4J (automation) to allow users to select the standard Jira format for the issue data. Now, the ...
Involve your clients in the work process without any need to open Jira. For example, get customer feedback from Email or allow users to edit issues without leaving their inboxes. Do this through Jira...
Hi Everyone, I would like to inform that we have released the "Approval Required Trigger" trigger in A4J (automation). Now automation rules in Jira Service Management can be triggered when an issue...
We have a project in Jira Service Management under which there are about 7000 issues. These issues contain attachments, links, internal notes, attachments + links in internal notes, as well as aroun...
Many clients used to use Insight Asset Management application with product other than Jira Service Management (formerly Jira Service Desk). Insight has a true power consolidating all c...
In jira service project , while "raising request" to "ask question" ,, i want my department should be selected aoomatically? lets say person A belongs to department X person B belongs to departme...
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