Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Forms (ProForma) are powerful, but I have some suggestions

I've recently been updating some of our service management request types to include Forms. They are very powerful for improving clarity when requesting certain types of information and the Atlassian team has been very attentive when I notice issues.


However, I wish Forms functionality was natively included in the Request Form creation interface. I know that ProForma was a plugin, but now that it is in-house I would like to see the product separated between two use cases:

  • Forms that can be added to various issues as needed (as it is today)
  • Better UI controls when creating Request Forms


My understanding is that Forms are intended to be used when a certain collection of fields are required in many places. These Forms can be added via Request Forms or added to any existing issues as needed. This is great and useful and I have no issue with it.


Most of the time though, I'm simply using the Form functionality to make my Request Forms pretty. I don't need the extra bloat of seeing the form added in-line when looking at the resulting issues. For this reason, I would like the Request Form UI updated with the advanced interface from Forms. (Also, these should be renamed for better clarity; Request Forms vs Forms is easily confused.)


After the Request Form creation UI is updated, I think it would also be nice to have a section for simple automations that don't require the Automation plugin. It could be very limited. I would simply like to be able to collect data from multiple text fields and combine that into a description, for example. I'm able to do this using Automation based on issue creation, but then it triggers notifications to watchers needlessly.

1 comment

Hi @Brock Jolet 👋

This is awesome! Thank you for sharing. Are you open to discussing your ideas with the Forms team? 


Like Brock Jolet likes this

Can the form be embedded into SharePoint Online?


Log in or Sign up to comment
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

319 views 0 10
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you