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Jira Service Management
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I want auto capture user information in Jira Service Management based on customer who raised request
I want auto capture user information in Jira Service Management based on customer who raised request. I tried using Azure AD plugin, after configuring with Azure AD, I am facing the following error ...
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Hi I am having so many organization to add to my JSM project. So I want import organization based on project specific. Is there any option to do organization import using API in JSM??
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How do you balance creating projects for teams (business and partly-technical teams) that are both working on projects and providing service to internal teams in the organization? I like the f...
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Hello, I have the following question for the technical support service: "A private channel has been created in my Slack workspace for technical support of my customers. Customers from other Slack wor...
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Dear Community, Our team takes care the software development. We use confluence as our knowledge base and maintain the knowledge on continuation basis with detailed info. However, when the u...
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Bom dia Pessoal, Alguém configurou o Jira Service para abertura de chamado via Whatsapp?
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We have a case were custom roles are created for a JSM project and we wanted to know when a JSM license is required and how can we optimize it for change management.
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We set up a test instance in JSM and connected it to our companies Teams app for an IT support channel. Followed the steps on the website and was able to successfully create a triage team and r...
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I would like to use Opsgenie's on-call schedule to specify who an issue can be assigned to. For this I have created the following rule in the project: (Rule is also working:) In ad...
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As I’ve gained technical experience over the years, one of the most common things I see in IT Ops and IT service desks is an affinity to rely on their favorite ITSM tools without evaluating the effic...
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Hi, I am having a csv file with list of option, I want that option to be assigned to single select custom field using import option. Is it possible in JSM ??
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Hi everyone, I’ve managed IT teams for the past 15 years, and have employed many different methods for handling escalations, some to greater success than others. Personally, the biggest thing I’ve t...
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We currently use an Enterprise license for Jira Service Management. We would like to establish a link with our Active Directory and for this you need an extra license (app Identity provider). The lic...
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Hello community) We started using the integration of jira and integromat. This looks good enough for our purposes. We have successfully started creating tickets for triggers from our telegram and w...
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Hi, I am trying to reproduce same scenario in my Jira application URL : https://confluence.atlassian.com/jirakb/how-to-add-organizations-field-in-dashboard-using-automation-1217201196...
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Hey Atlassian Community, We want to talk to you about the concepts and prototypes we have been working on for future of Service Level Agreements (SLAs) in Jira Service Management. We are spe...
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I am having a custom field named "caller" based on the user selection I want to save organization. I am able to do this requirement with Reporter(OOTB Fields), but want the same requirement to do usi...
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Which system is the better one to work with tickets?
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I have a client who has several areas to be worked on: new features inside an Epic and several other bugs or changes from different areas. The client has different contact people that review the work...
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When I add value to a organization(Add organization) in customer page, I want the new value to add also in a New custom field(Test Organization) using automation rule or any other way. Here is the w...
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Hi everyone, I am a Product Manager for JSM. We are actively thinking about adding support for JSM projects in the cloud-to-cloud migration tool. As part of the ideation process, we would...
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Hi, We resolved problem wenn i have task, but now i have same problem with subtask. Youre idea dosn't work Go to SSD-3871 On the top right you can see 3 dot. Click on the 3 dots and cho...
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Hi Team, Is there any API available with atlassian to integrate call centre or contact centre cloud software with JIRA service management cloud? When customers calls to our contact centre, team wou...
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Hi community! Kimmi here from the Jira Service Management Design Team :). We are exploring what our customers expect from a sample project so we can better support your needs when you’re creating/t...
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Hello! I am the Field Marketing Specialist at Isos Technology and I wanted to share some information about our webinar coming up on Wednesday, March 29th, 2023! With digital transfo...
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| Subject | Author | Posted |
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| December 10, 2024 2:04 AM PST | ||
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