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We have a read-only (for the issue UI) customfield that's added and changed by an app.
The following automation trigger never fires.
The value of the 'Customer Sentiment' field is changed by the app's back-end after AI sentiment analysis, which runs async to any issue transitions.
Documentation states that "The rule will run when a field value is changed. All system and custom fields are supported by this trigger."
This is not the case.
I would like some advice on how to get this trigger to work.
Thanks for your help,