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Custom field smart value cant shown on email body

Hi,

I creating automation when status transation is change then email to requester.

automation is running properly.

But I made custom field but not shown on email body {{issue.CustomField.18438}} 

Hi {{reporter.displayName}}

Your ticket/request has now been approved by {{issue.CustomField.18438}} and the ticket status is now changed to Resolved

Please suggest how to fix it.



2 comments

Dirk Ronsmans Community Leader Mar 23, 2022

@it-arief_heldian welcome to hte community.

 

Please try:

{{issue.customField_18438}}

Where you use an underscore and lowercase customfield

Hi 

 

Below the result field still not shown

 

Can you gave me another suggestion.

 

 

 

Re




Screenshot_20220323-174734_Gmail.jpggards,

Dirk Ronsmans Community Leader Mar 23, 2022

Hi @it-arief_heldian ,

It is showing but it shows the accountid for the person who approved it seems. Without knowing what the customfield was I couldn't guess that :)

 

I'd say try: 

{{issue.customField_18438.displayName}}

to get the name instead of the accountid

Hi 

Its works. Thank you so much for your help.

 

Regards,

Like Dirk Ronsmans likes this

Hi 

Below the result field still not shown

Can you gave me another suggestion.

 

Regards,

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