Custom field smart value cant shown on email body

[it-arief.heldian]

Hi,

I creating automation when status transation is change then email to requester.

automation is running properly.

But I made custom field but not shown on email body {{issue.CustomField.18438}} 

Hi {{reporter.displayName}}

Your ticket/request has now been approved by {{issue.CustomField.18438}} and the ticket status is now changed to Resolved

Please suggest how to fix it.

[Dirk Ronsmans]

@it-arief.heldian welcome to hte community.

Please try:

{{issue.customField_18438}}

Where you use an underscore and lowercase customfield

[it-arief.heldian]

Hi 

Below the result field still not shown

Can you gave me another suggestion.

Re

---

---

---

gards,

[Dirk Ronsmans]

Hi @it-arief.heldian ,

It is showing but it shows the accountid for the person who approved it seems. Without knowing what the customfield was I couldn't guess that :)

I'd say try: 

{{issue.customField_18438.displayName}}

to get the name instead of the accountid

[it-arief.heldian]

Hi 

Its works. Thank you so much for your help.

Regards,

[it-arief.heldian]

Hi 

Below the result field still not shown

Can you gave me another suggestion.

Regards,