Community resources
Community resources
Community resources
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- Tag: zendesk
Tag: "zendesk"
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Inoapps, a leading Oracle partner, faced a common yet critical challenge: an ITSM process plagued by manual operations, data silos, and inefficiencies. With teams operating across different platforms...
- App Central
- Discussion
- getint
- integration
- jira
- servicenow
- zendesk
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Efficient customer support and project management go hand in hand. If your team uses Jira for development and Zendesk for customer support, integrating these two platforms can significantly improve w...
- App Central
- Discussion
- getint
- guide
- integration
- jira
- zendesk
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...eature. It successfully creates 3 triggers in Zendesk(OpsGenie Add Note, OpsGenie Create Alert, OpsGenie Close Alert). I can get the triggers or a trigger to fire in Zendesk(OpsGenie Create A...
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Migrating from one support platform to another can feel like navigating through uncharted waters. Many organizations currently using Zendesk find themselves drawn to Jira for its powerful i...
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Hello! Maybe someone has encountered this and can tell me how to implement ideas to create a ticket in Jira and it will be transferred to zendesk in the form of a ticket
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How do you migrate from Zendesk to Jira Service Management without data loss? Speifically, if the Zendesk tickets must be migrated via CSV (as most advice indicates), how do you move attached f...
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I'm trying to configure the Zendesk Add-on to connect to my Zendesk Support URL but I'm having the issue of disconnecting the current support URL which seems to be stuck on "https://.zendesk.com" a...
- App Central
- Question
- cloud
- jira
- jira-cloud
- zendesk
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HI, We have linked our Zendesk with JIRA and whenever we create JIRA task in Zendesk they are reflected in JIRA. Now since we have kept our Customer Success department separate with Software D...
- App Central
- Question
- cloud
- jira
- jira-automation
- jira-cloud
- zendesk
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I am trying to sync Planned Version from Jira to Zendesk using default integration. Unfortunately Planned Version does show as available to sync. I have tried to create a hid text field a...
- Jira
- Question
- cloud
- jira
- jira-cloud
- zendesk
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Hello, I have a lead who is interested in integrating JSM with Zendesk and Solarwinds. Has anyone ever done this? Do you have any advice or strategies you could share for how you made this work? A...
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Our Jira is integrated with Zendesk via the Zendesk Support for Jira app but we are having an issue where the time estimates fields are only being displayed in seconds in Zendesk - see screenshot.&n...
- App Central
- Question
- cloud
- jira
- jira-cloud
- time-tracking
- zendesk
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We Plane Zendesk to JSM migration work. our Cloud ( premium) instance. we need how it's going to be perfect we need the step by step process. for this process any add-on is available in A...
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...gent's side when they get a message. I've tested this myself (see images). Our chat system is integrated with ZenDesk, which is where the chat agents manage the chat tickets. Is there a setting I'm m...
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Our company uses Zendesk as the interface with clients and when clients want to contact us or we want to send outbound emails, Zendesk desk is the tool used. However, in most cases where w...
- Jira
- Question
- cloud
- jira
- jira-cloud
- zendesk
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Hi, I have the Zendesk for Jira app installed. And as of May 27th, the integration that notifies Zendesk about the closure of the issue stopped working. I tried to enter the app's configuration a...
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...tickets to one Jira instance. Sync one Zendesk ticket to multiple Jira instances. Sync issue priority. Sync only public comments between Jira and Zendesk. Sync user fields and statuses b...
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For one of our project when you create an issue and set priority field, it automatically gets changed to the default priority value. Where is this being set ? I can set priorities on another p...
- Jira
- Question
- cloud
- jira
- jira-cloud
- zendesk
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Salesforce Zendesk Other Not using Jira with a CRM
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...ssues. Zendesk Support for Jira Vendor: Zendesk Installs: 15,473 Platform: Cloud, Data Center, Server Average Rating: 2.7/4 Summary: Zendesk Support for Jira enables c...
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Hi we have the Jira/zendesk integration from zendesk installed. One of the things we'd like to do is to map the Zendesk ticket ID and the customer name (we will settle for the organization I...
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Como consigo quantificar os tickets vinculados ao Zendesk no Jira?
- Jira
- Question
- cloud
- jira-software
- jira-software-cloud
- zendesk
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I'm looking to map out an additional dropdown field in Jira with 12 selectable options (think numbered system like 1, 2, 3, ...11, 12) to my Zendesk dropdown field with three options (think High, M...
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Referring to this screenshot below. Is Jira able to push priority to Zendesk vs Zendesk pushing to Jira? The button only seems to allow for data to go from Zendesk to Jira. If it cannot be done, is t...
- Jira
- Question
- cloud
- jira-software
- jira-software-cloud
- zendesk
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Hi there! A company have several Zendesk instances (following an acquisition). Is it possible to connect several Zendesk instances to a single Jira instance? Can it be managed by project? &n...
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I am a Delivery Manager responsible for the overall release management of an organisation (using JIRA). One of our Service providers uses Zendesk to maintain support calls. Zendesk tickets are r...
- Jira
- Question
- cloud
- jira
- jira-software
- jira-software-cloud
- zendesk
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