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After server to cloud migration - best practice to inform / onboard external JSM portal user

Hi,

we are currently planning our cloud migration and we have about 900 external JSM portal users... what is the best workflow to onboard them? On test migrations I am not sure if they all are correctly imported under "portal users", it also looks like they are added as active users without product access to user directory.

  • just send them the new portal URL?
  • let the execute on "forgot password"?
  • set them to "suspended" in the user directory?

What was the method you used to inform / onboard your portal uses?

Thanks in advance,
Best, Henri

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