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Reports to identify of what the customer use to raise a Jira ticket

Is there a way or a report to find out of what the customer used to raise a Jira ticket.
Via Email, via customer portal or initiated by Agent

1 comment

Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 30, 2022

Hi @Rodriguez_ Jhon Ronald ,

You can find them using JQL. request-channel-type

request-channel-type = Jira, for tickets created by Agents
request-channel-type = Portal, This will show all tickets created from customer portal. It will contain customers and agents if they have created ticket from portal
request-channel-type = Email, for tickets created from email

Please accept the answer if this answers your query. 

Like # people like this

Nice. i will test this first then let you know the result from my end.

Hi @rilwan ,

It now works. thanks for the help.


Cheers.

Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 30, 2022

Please accept the answer It will be helpful for others with same query. 

@Rilwan Ahmed  - Worked brilliantly. Even tweaked it to pull third party API results well. Thanks for this 

Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jul 18, 2022

Hi @Rodriguez_ Jhon Ronald / @Marcus Soobiah ,

Please accept the answer and Vote for it. It will be helpful for other users with similar query. 

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