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Reports to identify of what the customer use to raise a Jira ticket

Is there a way or a report to find out of what the customer used to raise a Jira ticket.
Via Email, via customer portal or initiated by Agent

1 comment

Rilwan Ahmed Community Leader Mar 30, 2022

Hi @Rodriguez, Jhon Ronald ,

You can find them using JQL. request-channel-type

request-channel-type = Jira, for tickets created by Agents
request-channel-type = Portal, This will show all tickets created from customer portal. It will contain customers and agents if they have created ticket from portal
request-channel-type = Email, for tickets created from email

Please accept the answer if this answers your query. 

Like Dirk Ronsmans likes this

Nice. i will test this first then let you know the result from my end.

Hi @rilwan ,

It now works. thanks for the help.


Rilwan Ahmed Community Leader Mar 30, 2022

Please accept the answer It will be helpful for others with same query. 


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