Reports to identify of what the customer use to raise a Jira ticket

[Rodriguez, Jhon Ronald]

Is there a way or a report to find out of what the customer used to raise a Jira ticket.
Via Email, via customer portal or initiated by Agent

[Rilwan Ahmed]

Hi @Rodriguez, Jhon Ronald ,

You can find them using JQL. request-channel-type

request-channel-type = Jira, for tickets created by Agents
request-channel-type = Portal, This will show all tickets created from customer portal. It will contain customers and agents if they have created ticket from portal
request-channel-type = Email, for tickets created from email

Please accept the answer if this answers your query. 

[Rodriguez, Jhon Ronald]

Nice. i will test this first then let you know the result from my end.

[Rodriguez, Jhon Ronald]

Hi @rilwan ,

It now works. thanks for the help.

Cheers.

[Rilwan Ahmed]

Please accept the answer It will be helpful for others with same query. 

[Marcus Soobiah]

@Rilwan Ahmed  - Worked brilliantly. Even tweaked it to pull third party API results well. Thanks for this 

[Rilwan Ahmed]

Hi @Rodriguez, Jhon Ronald / @Marcus Soobiah ,

Please accept the answer and Vote for it. It will be helpful for other users with similar query.