The day is here! As we mentioned in our June update, the collective group of asset and configuration management capabilities known as Insight is now called Assets. Jira Service Management Data Center...
Hi Atlassian Community! My name is Gemma and I’m a Product Manager on the Jira Service Management Cloud team. When setting up a new service project, you can choose from a range of Jira Service Ma...
よくあるお問い合わせ Q.Jira Service Management(JSM)で社内での問い合わせの対応を社内ポータルとして活用しているが、カスタマースキームとJira通知スキームが二重管理となってしまっています。なにか改善策はありますでしょうか。 Q.下記のドキュメント内に社内向け内部サービスプロジェクトでは、 “カスタマースキームの無効化が推奨” とされていますが、なぜ推奨されて...
よくあるお問い合わせ 内容を間違えたまま起票されることをなくしたいので、 Jira Service Management のポータル上でチケットを起票する際に入力チェック(バリデーション)を行いたい。 解決策 大変恐縮ですが、 Jira Service Management の標準機能では提供されておりませんが、 3rd party から提...
Hello everyone! We have an upcoming release of a new request type configuration experience in Jira Service Management, and we’d like to invite you to join a limited Early Access Program! With thi...
Hi everyone! This is Devin from Jira Service Management Cloud asking to hear your thoughts and experiences around issues with no request type set. We know that some users experience unde...
...LSQL Optional - output You can change the output if you like I have it simply outputting true/false for if it errors or not Advanced apologies for lack of indentation since A...
Hello everyone, This is Jehan from Jira Service Management with a follow up to an issue create release that we had begun rolling out. While the majority of you provided overwhelmingly positive feed...
We’re excited to announce our latest event, Atlassian Presents: High Velocity ITSM. Join us in person on December 8 in London at indigo at The O2, or tune in to the global digital experience...
Hi everyone, we are very excited to share the release of a new Premium and Enterprise feature in Jira Service Management help center called Topics. Topics allow admins to simplify the way end-users...
Hi all, We recently launched a new feature that allows you to change the workflow (or issue type) of a request type. How does it work? This feature lets you change the underlying co...
...omments and public replies between Teams messages and Jira Service Management Edit ticket fields and transition issues Approve/deny issues The chat feature is currently available to a...
You can set the alerts responders field in OpsGenie based on an Insight custom field in Jira. Following the below steps you’ll be able to achieve that. Insight Custom Field Create a custom field ...
...ake 10k agents publicly available by the end of the year. Shortly after that, we will offer a 10k - 20k EAP. Integrations and extensibility ”I would love to see improved i...
Hi there! This article acts as a workaround for allowing Portal users (Customers) to change the issue Priority using "Jira Forms" (I highly recommend you to give the documentation a good read if yo...
This workaround is meant to help JSM projects where it is necessary to pull someone mentioned in a text format from the description field into a user picker field, like the Reporter fi...
...irst value: {{exists(webResponse.body.data.first)}} The smartvalue function exists() returns true if any content is returned for the webResponse.body.data.first smartvalue C...
Note: This early access program is closed and this feature will be available to all customers mid-December 2022. New feature: change the issue type of a request type Hello everyone! We ...
Commonly we need to notify certain people when new users are created in Jira. It’s possible to achieve it using WebHook and an automation rule, that will be detailed below. Creating an automation r...
Summary The purpose of this article is to illustrate how to link multiple issues from different projects to one another using Automation. Scenario In this scenario we will be illustrating how t...
This workaround is meant to help company-managed projects where it is necessary to block the view of a request type and, for information security reasons, make it visible only to the reporter and a s...
Hello Community members! I'm Melissa, a member of Atlassian's ITSM Product Marketing team with an exciting opportunity for you to share your Jira Service Management story. We are loo...
Commonly we find ourselves wanting to get some information out of a ticket summary to use that information for certain fields. This is commonly a difficult task to do when working on tickets specia...
Hello there!! I'm a content marketing specialist at Isos Technology and wanted to share information about our webinar on Wednesday, September 28, 2022. Our panel of ITSM experts will di...
When working on Jira Service Management, there might be time that your Agents are scattered all over the world, making them use different time zones and affecting how your SLA’s get assigned to them....