Hi everyone!
This is Devin from Jira Service Management Cloud asking to hear your thoughts and experiences around issues with no request type set.
We know that some users experience undesired outcomes when they create tickets within Jira Service Management and no request type is selected, or when issues are moved (either within or across service desks) and the request type mapping is lost. We are looking to solve this problem for customers and would love to talk to you about this.
Additionally, if you deliberately choose to have no request type selected for your issue - we would especially love to hear about your use case and reasons for this.
If you are interested in talking to us face-to-face please schedule a time here. If none of these time slots work for you, please reach out to our product manager at: jgonsalkorale@atlassian.com.
Your feedback will help us identify how we can build solutions tailored towards your needs and expectations. So, your input here will absolutely inform our future direction.
We look forward to hearing from you!
Best regards,
Devin He
Development Team, Jira Service Management Cloud
Devin He
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